The Assistant Director of Events and Volunteers is responsible to develop and direct the efforts of volunteers who assist in recruiting undergraduate students through phone calls, emails, and special events. This position will work closely with Alumni & Constituent Engagement office.
This position will also assist with the development, implementation, assessment and continuous improvement of campus visit programs for our prospective students and guests. The position manages the operations of the Visitors Center and is charged with leading the College’s student ambassador program. This person will also oversee the implementation of all (on and off-campus) prospective student events.
Duties & Responsibilities
Effectively coordinate alumni and parent outreach initiatives that help to meet annual recruitment goals. Develop and organize materials to train and support volunteers in their recruitment efforts. Continuously develop and implement new ideas and procedures for the alumni volunteer and parent volunteer network.
Oversee the Family2Family program. Assist with development of the communication plan and outreach to prospective families. Coordinate the pairing of parent volunteer to prospective parent.
Manage the day-to-day operations of the Visitors Center – determine the schedule of daily events and staffing.
Manage student ambassador program; recruit, hire, and train up to 45-50 student ambassadors. Write the ambassador training manual, develop and oversee the training process, and evaluate whether students are qualified to lead tours. Provide oversight and training of student ambassadors for a high level of customer service, front desk responsibilities, data entry responsibilities, follow-up with visitors, and other student ambassador duties as assigned.
Plan, coordinate, and successfully execute all large-scale prospective student events (open houses, admitted student days, Gus Stops, Gus Getaways). Oversee project management and workflow of tasks necessary to implement the events, delegate staffing assignments to the Admissions team.
Manage the day-to-day flow of visitors and groups within Admissions, tailoring each visit to achieve the most positive experience possible. Create a welcoming environment in the Visitors Center by ensuring the highest quality of service is provided by the Admissions staff and student ambassadors.
Plan and facilitate special group tours, including high school student groups, and guidance counselors.
Assist in coordination of special off-campus Admissions events, such as regional receptions.
Develop goals and set priorities for the growth and enhancement of the campus visit program.
Serve as Slate administrator to manage campus tours, interviews, information sessions, and other on-campus events.
Compile regular reports of event numbers and histories, as well as campus event evaluation data to assess and analyze campus events.
Washington College is committed to attracting and retaining outstanding and diverse faculty and staff who will support the College’s mission to challenge and inspire students to discover lives of purpose and passion. Washington College ranks among the nation’s top 100 liberal arts colleges and is composed of a diverse student body of 1,450 undergraduates from 33 states and 22 nations. The student-...to-faculty ratio is 12-1 and of our 98 full-time faculty members, 94% hold a Ph.D. or equivalent. Faculty and students are supported by a staff of roughly 500 employees.Founded in 1782 under the patronage of George Washington, Washington College was the first college chartered in the new nation. An intellectual and cultural hub now in its third century, Washington College holds a significant place in the history of American higher education. The 120-acre campus is located in Chestertown, Maryland a residential community with a population of just over 5,000. Chestertown is less than 90 minutes from Baltimore, Washington D.C., and Philadelphia.