We are seeking an Admissions Counselor (AC) to provide excellent customer service and guidance to prospective students. These interactions will be through personal contact and public presentations, but primarily via the telephone and email. Through these interactions, the Admissions Counselor will provide guidance about admissions standards and enrollment in UNC's Master of Accounting program. The Admissions Counselor will advise prospective students on creating and refining a competitive application. Ultimately, the Admissions Counselor will help our program increase the quantity, quality and diversity of the application pool. During the recruitment phase, the Admissions Counselor will interpret the admission criteria and shape the message to the individual student. The Admissions Counselor must understand and be able to explain the university policies and admission procedures and interpret them as appropriate to the individual circumstance. They will also possess excellent communication skills and the ability to give polished presentations about the UNCMAC Program during on-campus, off-campus, and virtual recruitment events. The Admissions Counselor may also help coordinate applicants' visits to classes, coordinate outreach between the MAC staff/students with prospective students, and provide regular reporting on outreach activities and the status of applicants. The Admissions Counselors may also lead special projects for the Marketing & Prospect Management team or the MAC Program at large.
Education and Experience:
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
-Strong communication skills, both written and verbal. Ability and willingness to interact with people over the phone or over email as a large part of the day. - Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations. - A customer-service orientation. - Ability to work in a team environment and work independently. - Strong counseling skills including listening, guiding and problem-solving. - Excellent professional judgment in handling demanding customers. - Working knowledge of Microsoft Office.
- Bachelor's degree. Minimum 2 years of work experience. - Knowledge of AdPros, Slate or other CRM systems. - Higher education admissions or corporate sales experience. - Experience leveraging social media for the workplace. - Presentation skills.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher educa...tion for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.