Reporting to the Director of Admissions, this position serves as admissions support for two doctoral programs, 16 master's degrees and 16 graduate certificate programs in the School of Education (SOE) across five program areas.
As a member of the Office of Admissions/Enrollment Management Services Team, this position works collaboratively with the SOE Admissions staff, SOE Faculty Program Leads and other areas of SOE to drive new enrollment growth.
This role is responsible for supporting the student recruitment and admissions process from point-of-inquiry through first-time enrollment for identified SOE programs. Serving as a pre-admission counselor, this position focuses on engaging with prospective students through the deployment of proactive communication and outreach plans and by providing effective support to prospective students serving as a concierge or liaison, information resource across SOE's Enrollment Management Services (EMS) Team.
This role demands a high level of collaboration, coordination, and organization, efficient communication skills particularly with diverse populations and skills in tracking and problem solving to promote enrollment growth.
Specific duties & responsibilities:
Provides substantive information to prospective students on program curricula options and admissions requirements, including academic support, tuition billing, financial aid, etc., and advises/guides prospective students from the information gathering to the decision-making process.
Proactively reaches out to prospective applicants by phone, email and text messaging to coach and guide them through the information gathering process, answer questions and to promote the SOE brand to facilitate conversion across the admission funnel. It is estimated that 40% of this position's average working day will be spent performing phone outreach to convert prospects/applicants in the admission funnel.
Coordinates and works with SOE academic program faculty to schedule pre-admission appointments for prospective students (in-person, phone or video conferencing).
In collaboration with the Director of Admissions and SOE Program Area Leads to develop and use admission criteria rubrics so that the Specialist position may effectively counsel prospective applicants on
Internal Number: 7995-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.