The Associate Director for Admissions, Operations will balance the core admissions officer responsibilities of recruitment and management of a regional territory while also providing leadership and management of staff and key programmatic or process areas across the office. In this operations focused role, he/she will provide oversight for the main admissions CRM and evaluation systems to manage workflow for the reading and selection process.
The Associate Director will sit on the management team and partners with the Dean of Undergraduate Admissions to identify opportunities, create and improve programming and support the development of staff members in all key areas of the admissions officer role.
Essential Job Functions:
Provides leadership and management of all operations and workflow across 3 admissions cycles (Early, regular and transfer admissions).
Responsible for the configuration, testing and implementation of workflow for application review, selection and decision release.
Sets the reading and committee schedule and staff assignments for the entire cycle year.
Serves on the primary user team for application and CRM vendors, ensuring the proper integration and updates for the reader interface.
Builds queries and reports to support the management of workflow.
Partners with the Associate Director for Information technology and Director of Data Analytics to identify and develop tools to analyze and manage workflow.
Will sit on at least one cross-functional committee within the office.
Will be the direct manager for 3 operations staff members.
Will be the direct manager for 1 admissions officer who will serve as a support for workflow and process management around the reading process.
Manages a regional territory—reading applications, planning recruitment strategies and initiatives, and managing constituent relationships.
Oversees the regional management of his/her direct reports—providing guidance for recruitment strategies and relationship management with secondary school constituents and the review of applications and decisions.
Represents JHU Admissions in public events and information sessions.
Works collaboratively across teams and with other offices at JHU (e.g. Marketing, Operations, Visitors Center, Financial Aid, etc.).
Five years related experience required. Two to three years of admissions experience preferred. Experience as a college or university admissions officer preferred, which would include recruitment travel and application review.
Special Knowledge, Skills, or Abilities:
Must be able to operate and drive an automobile with a valid license. Public speaking ability, positive attitude, ability to communicate effectively with prospective students, parents and secondary school counselors, possess excellent writing skills and be able to represent the university to the public.
Additional information: Valid driver’s license and proof of insurance/insurability required.