General Description: The Graduate Admission Specialist is responsible for the overall processing and management of graduate applications to the various graduate programs. This position interacts with prospective graduate students, faculty, and members of the Graduate Council. This position also prepares graduate application files, evaluates applicants’ credentials, completes data entry, and assists in recruitment events. This position reports to the Director of Graduate Admission.
Essential Functions and Responsibilities:
Coordinate and oversee graduate applications and the graduate application process.
Process graduate admission applications, primarily via third party application portals.
Answer questions of prospective graduate students.
Personally meet with and counsel prospective graduate students as appropriate.
Monitor and refine customer service, recruitment, and admission processes.
Provide regular reports to supervisor, Associate Provost, Deans/program leaders regarding the status of graduate application levels.
Attend recruitment events as directed by the Director of Graduate Admissions.
Assist Associate Provost, Director, and Admission Counselor in graduate program-wide recruiting and dissemination of admission information, both online and in print
Contribute to the development of the annual graduate student strategic recruitment plan.
Work with other university offices to support prospective graduate students through the admission process.
Prepare admission letters.
Serve as back-up to admission front desk duties, including answering phones, greeting guests, and arranging campus visits.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Strong data entry skills and a keen attention to detail.
Excellent interpersonal and communication skills, both written and verbal.
Excellent organizational and multitasking skills.
Sense of creativity and ability to collaborate well with others.
Ability to work independently, using initiative and good judgment, in a fast-paced environment.
Ability to manage multiple ways of corresponding to ensure quality service.
Ability to take initiative to improve work processes and office procedures.
Knowledge in Microsoft Word, Excel, PowerPoint, and Access programs.
1. 3 years of job-related experience including data entry and customer service. Education may substitute for some experience. 2. High school diploma or GED. 3. Valid driver’s license (Must have been valid for at least 2 years). 4. Finalist applicants must satisfactorily complete pre-employment background check and provide an original copy of their Driving record (5 year Employment Abstract).
Experience working in higher education administration.
Experience working with student information systems, such as Banner.
Pacific Lutheran University is a private university located in Tacoma, Washington. The university is home to approximately 3,200 students pursuing undergraduate and graduate degrees. Through its seven schools: Humanities, Natural Sciences, Social Sciences, Arts& Communication, Business, Education and Kinesiology, and Nursing, Pacific Lutheran offers more classes and more opportunities than most liberal arts colleges. Students have the opportunity to work close-up and hands –on with professors and classmates. Professors at Pacific Lutheran not only serve as mentors who help students discover the professional opportunities in academic fields, but as colleagues who work side- by -side with students on research and creative projects. Pacific Lutheran seeks to educate students for lives of thoughtful inquiry, service, leadership, and care- for other people, for their communities, and for the earth.
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