| The Admission Counselor III, under general supervision, contributes to increasing the population of admitted, enrolled, and underrepresented students by maintaining and providing an in-depth understanding of admission requirements, registration, financial aid, and student financial billing. This position typically works Monday-Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evening, weekends, and peak times. Travel may be required. Responsibilities: - Provides customer service to students, faculty, and staff who visit, phone in and email inquiries.
- Works directly with current students, applicants and their parents to guide, direct, answers questions, and resolves problems with admission, registration, tuition, payments, graduation, and financial aid program information, policies and forms.
- Prepares outgoing mail and disseminate admissions information to prospective students
- Maintains database of inbound and outbound call communication results with current and prospective students regarding applying for admission, financial aid, registration, and graduation.
- Advise current and prospective students and parents with in-depth financial aid questions assuring adherence to all regulatory compliance concerning financial aid applications, financial aid eligibility, disbursement and refunds, cost of attendance budget components, different aid types, loan comparisons, special circumstances, and estimated family contributions for tuition and fees.
- Develops working relationships with A&M-SA members, departments, counselors, and advisors to disseminates admissions, financial aid, housing, tuition, and registration information to ensure and
enhance customer service and satisfaction. - Assists in providing training for current and new staff including student assistants.
- Assists in providing supervision and managing schedules of student assistants.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Education & Experience: - Bachelor's degree in applicable field and four years of prior experience.
KSAs: - Knowledge of word processing, spreadsheet, and database applications. Knowledge of admissions and financial aid functions of higher education.
- Ability to multitask and work cooperatively with others. Excellent verbal and written communication skills.
Licensing: - May require valid driver's license.
APPLICATION PROCESS: Applications are accepted only through the online job portal at: |
