The Admission Counselor serves as a representative of the University to assist prospective students from inquiry through matriculation, and is expected to provide customer service for all prospective students assigned to him/her within the assigned region. The Admission Counselors work with the Assistant Directors of Admission for the region to ensure that the network of pre-health advisors, alumni, and pre-health clubs within that region is robust and viable. The AC is expected to provide good customer service and to ensure that all applicants are informed at all touchpoints throughout the application process – through the Committee on Admission, and, if accepted, through the housing and orientation process. In addition, the Admission Counselor is expected to maintain a high level of efficiency and accuracy in the processing of applications to all programs in the University in order to support the efforts of the Committees on Admission. The primary objective of the Regional Admission Teams is to inform, guide, and present qualified applicants to the Committees on Admission, and to ensure a smooth matriculation of accepted students.
Maintain knowledge and understanding of University programs and policies.
Advise prospective students throughout the region on the University’s programs, curriculum, calendars, performance outcomes and financial considerations.
Serve as primary point of contact and customer service representative to prospective students and applicants, providing consistent, accurate and timely information about the University, ensuring that their experience with St. George’s University is a pleasant and efficient one.
Work with the team and the managers to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to matriculation.
Understand Admission requirements, and equivalency to US, from all targeted countries. While the primary function of this counselor is to provide customer service to US applicants within a region, all counselors needs to be able to service all applicants and entering students.
Aid the Assistant Director of Admission to develop new relationships as well as helping to build and maintain existing relationships with prospective students, alumni and advisors
Provide excellent customer service to all applicants.
Be thoroughly conversant with the various scholarship programs and financial aid available to students.
Adhere to all recruitment and Admission processes and procedures to ensure effective contact management, including phone/email follow up throughout inquiry to matriculation cycle and work with management to ensure good customer service for the region.
Follow all processes and procedures for event management to ensure that all events, participants and attendees within region are properly tracked
Ensure the timely processing of all applications and that timely communications are being sent to the applicants.
Enter and review all applications, along with all documents within the specified time frame.
Scan and index all incoming documents.
Work with management to ensure the integrity and appropriate tracking of the admission files, supporting documents, requirements, interactions and statuses of the applicants.
Communicate on a regular basis with applicants in order to move applications along in a timely fashion.
Facilitate student enrollment, housing, and registration processes.
Communicate with accepted students on deposits, housing, flight information, etc., identifying all candidates who seem concerned about eventual enrollment at SGU
Open, review, and triage all incoming Admission inquiries – calls, mail, email, Live Chat, etc. and service all in accordance with standard operating procedures.
Facilitate reservations for Information Sessions, Webinars, Welcome Sessions, and other University Events.
Help facilitate SeeSGU and other on-campus visits, working with the Admission Communications group.
Perform miscellaneous administrative projects as needed.
Must adhere to having head shot and bio listed on the ‘Contact Us’ section of the SGU web site.
Work with students with F1 Visa
Manage Admission Inbox with emails
Manage scholarships and issue of scholarship letters
Provide secondary support to other regions.
Qualifications, Knowledge, Skills and Abilities
Bachelors degree for new personnel
University Admission or other higher Ed background preferred
Strong interpersonal skills; focus on customer service processes; culturally competent
Commitment to teamwork and customer service
Well-spoken and articulate; strong written communication skills
Able to effectively and proactively network with peers and at all levels of University staff and administration.
Able to work well under pressure; significant organizational skills, ability to set priorities, identify and solve problems, and responsive to customer care
Strong data entry skills; knowledge of Banner preferred
Ability to represent the Office and the University in a professional manner
Ability to work evening hours and occasional weekends as needed
About University Support Services, LLC
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.