Reporting through the Office of the Senior Vice President for Student Affairs, the Office of Admissions fulfills Iowa State’s land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the university’s enrollment targets. The Office of Admissions is seeking qualified applicants for a Coordinator for Customer Relationship Management (CRM) position to assist & participate in the configuration, including system upgrades and customization requests, of the CRM. The CRM Coordinator is a crucial member of the CRM team. Working in close collaboration with the Assistant Director of Admissions, CRM, this position will assist in building, developing and managing all aspects of the enterprise CRM, with focus on undergraduate recruitment, admission and transition. This position will work closely with a motivated, skilled team of admissions professionals in a highly innovative environment. This position also requires close collaboration with Iowa State’s technology teams. The CRM Coordinator will assist in the development of CRM strategy, help develop complex communication flows through multiple channels, and otherwise maximize the potential of the CRM, including the expansion of the current CRM to assist in current student engagement, event management, travel planning, communication flow tracking, prospect management, reporting, etc. This position will also be a key collaborator with staff and faculty tasked with outreach to prospective and continuing students at the college or program level, assisting in group and individual training, as well as reviewing and confirming communication flows and events with strict adherence to required time lines.
The ideal candidate will be technically-minded with the ability to work in collaboration with campus technology professionals, detail-oriented, a collaborator and innovator, enjoy solving communication and outreach problems with technology, and be able to maintain composure and a good sense of humor under regular tight deadlines and occasional high-stress projects. This position is a unique opportunity to develop a CRM from the early stages of its implementation, ensuring all stakeholders’ needs are fulfilled, in an office that is professional, supportive and values innovation.
The successful candidate will be a team player focused on supporting the needs of the admissions team; and versatile, with the ability to balance a variety of projects and prioritize short and long term goals, while meeting various deadlines. Strong and effective written and oral communication and interpersonal skills are essential to communicate with a wide variety of internal and external constituents. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics.
This incumbent must be willing to travel occasionally, and have the ability to work early mornings, late evenings, weekend hours and extended hours as necessary throughout the year.
Required Education and Experience
Bachelor’s degree and 2 years of related experience; OR a Master’s degree; OR a combination of education and/or related experience totaling 6 years unless otherwise specified under supplemental required education and experience. Experience must be at a comparable level and directly related to the duties of this position.
Preferred Education and Experience
Administrative level use of a Customer Relationship Management (CRM) system, student information systems, or other sales/territory management software.
Experience working with a CRM system in higher education.
Experience in, and knowledge of, the student recruitment process.
Experience in creating and maintaining communication campaigns.
Experience in customer service or training support situations.
Experience in business process development.
About Iowa State University
Iowa State is an international university with a friendly welcoming personality. Students from all 50 states and more than 100 countries come to Ames, Iowa, to choose from 100 majors, study with world-class scholars and hone their leadership skills in 800-plus student organizations. Iowa State offers a great environment where students can enjoy reaching their potential and discovering their passions.