Under the direction of the Director of Operations, the Enrollment Representative is responsible for a wide range of customer service and administrative support tasks in the Undergraduate Admission Office. The primary duties include Reception, Inquiries, Credentials, and Applications and incumbent is cross-trained to back up all responsibilities. The incumbent will also provide assistance with special events and projects.
Maintenance of Credentials:
Matching credentials to the correct application file, filing and accurate electronic upload and manual data entry of credentials (high school and college transcripts, SAT or ACT test scores, recommendations, application fee and fee waivers, and resumes) as they are received either by mail, email, fax or electronically;
Daily printing and electronic upload via the Common Application;
Daily printing and manual data entry via the Royall Application;
Open, date stamp and process items received via the USPS;
Associate and process emails for credentials received;
Associate and process faxes related to credentials;
Communicate with High School Guidance Offices for clarification of documents when needed.
Pre-application Files and Records System:
Creates and maintains pre-application files using Banner and CWIS Report Generation;
Cross check credential received to determine pre-application status;
Data entry using Banner to create or update inquiry record;
Generate pre-application file and insert into file cabinet;
Reconcile pre-application files and credentials with no address against current and recent active applications;
Ongoing process of checking the pre-application files against the received applications;
Assist with data entry of inquiry records, applications, deposit processing, cancelling files and updating records (including removal of duplicate records) and other data as deemed appropriate in the Banner Computer System.
Prospective Students – Inquiries:
Manual and automated data entry of 35,000+ inquiries received annually including overseeing student workers who assist with data entry within 48 hours of receipt using Banner computer system. Generates reports to monitor and assist with the process;
Process and enter data in Banner for prospective students who have participated in a personal interview, Information Sessions or Group Visits;
Work closely with the Tech Center to resolve any issues relating to automated uploads;
Responsible for automated load process of SAT scores submitted electronically for inquiries and applicants. Generate reports to assist with process and file with appropriate pre-application if one exists;
Responsible for running daily letters/labels via Banner computer system in response to inquiries as a result of requests for information. Run discrepancy reports to update missing or incorrect information for recruits;
Responsible for maintaining returned mail including updating addresses and resending appropriate materials;
Assist with mailing fulfillment when needed;
Responsible for responding to phone inquiries as part of customer service team. Checks status of applications and communicates status to prospective students and parents. Answers other general inquiries;
Process “Cancel” requests to cancel an applicant’s file;
Make recommendations and work with the Director of Operations and the Tech Center on new tracking codes relating to inquiries when appropriate;
Assist with maintaining permanent mailing list of high schools and/or independent counselors and organizations within the Banner computer system.
Responsible for the manual and automated processing 8000+ paper and online applications including downloading, updating Banner record, and verifying information. Generates reports to monitor and assist process;
Oversees the creation and maintenance of application files to ensure they are categorized and stored in the appropriate cabinets;
Responsible for running complete reports to ensure counselors have files that are ready to be reviewed;
Responsible for running daily evaluation forms/labels/application letters via Banner and CWIS computer system in response to applications received. Run discrepancy reports to update missing or incorrect information for applicants;
Responsible for running “Checklist Letters” that go out to all applicants to inform applicant of missing items needed for application review.
Responsible for running daily reports of fees (application and enrollment deposits) received through Tuition Management Systems vendor. Refund any fees when necessary;
Assist with mailing fulfillment when needed;
Process “Cancel” requests to cancel an applicant’s file; make recommendations and work with the Director of Operations and the Tech Center on new tracking codes when appropriate;
Input School Dude requests for maintenance when necessary;
Keep inventory of publications and supplies to ensure continuous fulfillment and supply for mailings and travel related events.
Answer telephone inquiries from Curry Community, prospective students, parents or guidance counselors regarding an applicant’s status;
Assist all Enrollment Representatives with answering telephone inquiries regarding status checks;
Forward appropriate telephone calls to Admission Counselors or other members of the Community as needed;
Assist with preparation and printing of letters, envelopes and labels for designated mailings to students regarding the application and enrollment process, upcoming events, and follow-up letters for missing information.
Assist Reception area coverage (telephones, greeting guests) during lunch and as needed.
Perform other duties as requested or directed including administrative tasks such as filing, photocopying, monitoring of office supplies and opening and dispersing mail.
Assist with confidential information consistent with college policies.
Mandatory participation in the preparation for and actual work performed at Admission Office and College-wide events including but not limited to Open House programs, Accepted Student Day, Orientation, Commencement and Athletic events organized by the Admission Office and other College departments including weekend events.
Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
Perform other duties as assigned by supervisor of his/her designee.
High School Diploma required.
Two or more years of office administrative experience.
Intermediate computing skills and efficiency utilizing computing applications on the systems and programs of College’s choice; currently by way of example, Microsoft Office Suite, Banner.
Intermediate word processing, database management and spreadsheet experience. (MS Office required, Banner a plus).
Proven success in team efforts.
Strong interpersonal communication and ability to work with individuals from a variety of backgrounds.
Occasional overtime is required to complete job assignments and meet deadlines during peak season.
Associates Degree preferred.
Banner experience a plus; previous employment in an Educational institution; previous experience with student workers.
At the College’s discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the college, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Founded in 1879, Curry College is a private, four-year, liberal arts-based institution located on a wooded 131-acre campus in Milton, MA just seven miles from downtown Boston. Accredited by the New England Association of Schools and Colleges (NEASC), Curry College offers 27 undergraduate majors, over 60 minors and concentrations, as well as four graduate programs and a variety of continuing education certificates and programs.
Curry College is an equal opportunity employer that encourages diversity in the workplace and is committed to a policy of equal opportunity in every aspect of its operations.