Location: West Hartford, CT Category: Staff Posted On: Fri Feb 15 2019 Job Description:
This position's primary responsibility is to work to promote the University, to assist graduate students as they evaluate and apply to the University, and take part in the admissions decision-making process. Recruitment, outreach and advising are functions of this position. The incumbent will have the capability to learn and implement admission and enrollment management best practices, office operations, University product knowledge, and effective sales and service techniques. This position requires an individual with a friendly, engaging personality who is enthusiastic, has a positive attitude and a passion for the work. The candidate must also be customer service-oriented, with persistence, commitment, and the ability to motivate others.
Responsibilities (Include but are not limited to)
Effectively manage a territory or recruitment plan. Meet goals and objectives for recruitment. Identify and cultivate relationships with internal and external constituencies during interactions both on and off campus.
Represent the University and conduct extensive outreach both on-campus and off-campus to prospective graduate students, community college counselors, and other individuals or organizations involved in the college and graduate school selection process.
Assist with the planning and implementation of on campus and off campus recruitment activities. Coordinate and contribute to the success of various student-visit programs designed to recruit targeted prospective graduate applicants to the University.
Counsel prospective applicants on the admissions process and opportunities at the University. One-on-one admissions counseling to diverse populations is an important responsibility of this position.
Clearly, accurately, and enthusiastically articulates information about the University and its programs, admissions criteria, financial aid, and student life. Assess individual student needs and develop tactics to provide students with essential information.
Successfully move students through the admissions funnel, evaluate applications, process admissions materials, make recommendations regarding admissions and scholarship on behalf of the University, and capture all information accurately into USJ's database.
Perform other related duties as assigned, which may include the following assignments: Provide administrative assistance/support to the Vice President for Enrollment Management (VPEM) and Director of Admissions on projects related to the recruitment, admission, and enrollment of a diverse, talented student body; or 2) work directly with target populations such as first-year, transfer, international, part-time or under-represented undergraduate students or with graduate students and faculty program directors.
Bachelor's degree required.
Prior experience in admissions or higher education preferred.
Prior experience in sales or customer service in a fast-paced environment preferred.
Engaging personality, friendliness, enthusiasm, sense of humor, positive attitude, persistence, and passion for the work.
Must have a valid driver's license and the ability to travel using a personal and/or rental car for recruiting purposes.
Well-organized, accurate, effective, and creative multi-tasker, time-manager, problem solver, and "people person" who is also customer service-oriented and pays attention to detail, is able to prioritize and manage complex projects and priorities, and works with a sense of urgency.
Able to function independently while operating effectively within a team in a fast-paced, customer service environment with patience; flexibility; a positive attitude; and strong organizational, file management, analytical, decision-making, interpersonal, diplomatic, negotiation, leadership, sales, and customer service skills.
Able to prioritize, balance, and manage a high volume of work and complex projects and initiatives.
Proficient computer skills, including working with Windows, Microsoft Office Suite, the Internet, and other programs as needed. Familiarity with specific applications used by the University and the Office of Admissions a plus.
Excellent oral and written communication skills and the ability to communicate and to work comfortably with students, colleagues, and internal and external constituents, including diverse populations.
Cultural competency to work with diverse student and/or employee population
Professional, courteous demeanor and appearance and the ability to work professionally with students, faculty, staff, and administration and to professionally represent the University to the public.
Demonstrated ability to recognize and appropriately handle matters of a confidential nature.
Commitment to the mission of the University of Saint Joseph and the ability to articulate and advance the mission of the University as a Catholic institution centered on Mercy values and dedicated, in particular, to the development of women.
Physical ability to perform the essential functions of the position with or without reasonable accommodation.
Salary is commensurate with qualifications and experience.
The University of Saint Joseph is building a culturally diverse faculty & staff and strongly encourages applications from women and people of color.
The University of Saint Joseph, founded by the Sisters of Mercy in the Catholic tradition, provides a rigorous liberal arts and professional education for a diverse student population in an inclusive environment that encourages strong ethical values, personal integrity, and a sense of responsibility to the needs of society.At University of Saint Joseph, our mission statement profoundly resonates with our faculty and staff and serves as the foundation upon which our employment policy is built.We seek to attract, develop and retain individuals who are committed to our mission. We are committed to providing an environment where diverse talents, perspectives, experiences and contributions are recognized, and one that promotes the "growth of the whole person" with resources that enable employees to meet professional and personal life needs.