The Junior Admissions Counselor is responsible for sales and event support for the Admissions team. This position handles first-line customer relations, recruitment operations, data input, processing and phone/email-based customer support for prospective students.
Provide sales support to Admissions team when needed, including working admissions events, conducting outreach, and advising students and families on phone and in-person.
Provide support for all Admissions events both on and off campus.
Conduct tours of campus to prospective students and families during on campus events.
Maintain proficiency in the entire admissions process from inquiry to enrollment.
Perform all data entry tasks from inquiry to applicant stage including but not limited to, event registration, supporting documents, and record maintenance.
Responsible for ensuring timely processing of all admissions documentation, as well as the effective communication with all managers.
Answer the 1-800-CULINARY Admissions line and provide unsurpassed customer service, assisting prospective students, parents and educators with various admissions-based questions, concerns and issues from inquiry to applicant stage for all 3 CIA campuses.
Provide reception-desk coverage to include: welcoming and coordinating guest-traffic, students and staff, answering the main Admissions phone line, maintaining the appearance of the reception lobby, maintaining copies of printed materials.
Bachelor’s Degree in a related field.
Experience in Student Services, Admissions or Higher Education.
Experience in customer service or sales.
Advanced skills in use of social media tools such as Facebook, Twitter and Instagram.
Valid Driver’s License.
Ability to confidently interact with prospective students, families, and educators, communicating key CIA selling messages.
Proficiency in all CIA degree and certificate programs, as well as CIA’s transfer credit policy as it relates to each program offering.
Self-starter who can work independently and as part of a team.
Strong interpersonal skills, excellent verbal and written communication skills.
Ability to conduct presentations with professionalism and confidence.
Exceptional customer service skills, with the ability to greet all guests of the CIA in a hospitable manner.
Ability to collaborate with other department members, and work effectively with various aspects of the college community.
Superior organizational skills including time management, ability to multi-task and demonstrate attention to detail.
Positive attitude, and ability to adapt to a fast-paced, dynamic environment.
May require overtime, extended work hours, including nights and weekend shift coverage to support business needs.
Ability to carry up to 50 pounds.
Ability to stand or walk for periods of up to 8 hours.
At The Culinary Institute of America, it is important to us that we support our employees with a substantial and meaningful package of benefits. We believe in supporting our employees with benefits to assist with work life balance.
Benefits are offered based on the position type and status. Benefits offered may include;
Medical and prescription drug plan
Dental plan, Vision plan
Insurance: Life, Home, Auto, even Pet!
Short- and long-term disability plans
Generous paid time off programs, including paid holidays
Retirement savings plan 403(b) with company contribution
Employee assistance program
Tuition assistance programs
About The Culinary Institute of America
The CIA, renowned for its culinary education since 1946, has four campus locations. Our primary location is in historic Hyde Park, NY approximately 90 miles from New York City. On the west coast, the CIA's California campus is located in the small town of St. Helena, within the lush Napa Valley. Additionally the CIA has a campus located in the historic Pearl Brewery district in San Antonio, TX. The CIA's first international campus is located in Singapore, providing the CIA's renowned educational programs to students outside of the U.S.