Reporting to the Director of Admissions, this position serves as admissions support for two doctoral programs, 15 master’s degrees and 14 graduate certificate programs in the School of Education (SOE) across five program areas. As a member of the Office of Admissions/Enrollment Management Services Team, this position works collaboratively with the SOE Admissions staff, SOE Faculty Program Leads and other areas of SOE to drive new enrollment growth.
The role is responsible for supporting the student recruitment and admissions process from point-of-inquiry through first-time enrollment for identified SOE programs. Serving as a pre-admission counselor, this position focuses on engaging with prospective students through the deployment of proactive communication and outreach plans and by providing effective support to prospective students serving as a concierge or liaison, information resource across SOE Enrollment Management Services (EMS) team.
Specific Duties & Responsibilities:
Proactively reaches out to prospective applicants by phone, email and text messaging to coach and guide them through the information gathering process
Answers questions and promotes the SOE brand to facilitate conversion across the admission pipeline. It is estimated that 40% of this position’s average working day will be spent performing phone outreach to convert prospects/applicants in the admissions pipeline.
Provides substantive information to prospective students in program curricula options and admissions requirements, including academic support, tuition billing, financial aid, etc.
Advises and guides prospective students from the information gathering to the decision-making process
Coordinates and works with SOE academic program faculty to schedule pre-admission appointments for prospective students (in-person, phone or video conferencing)
In collaboration with the Director of Admissions and SOE Program Area Leads, develops and uses admission criteria rubrics so that the Specialist position may effectively counsel prospective/applicants on ideal fit and potential admissibility to programs
Admission to Enrolled/First-time Registration Support (40%)
Proactively guides newly admitted students on onboarding activities including the process of completing online or in-person orientations, registration, academic support resources, financial, and technology support
Serves as liaison between new students and academic support, including library, technology support, career services, campus policies and procedures and other resources, to maximize student satisfaction and retention
Provides admissions and first-time registration support to newly admitted international students and special cohort groups
Assesses and anticipates newly admitted students' problems and needs, refers students to appropriate student support across SOE and conducts follow-up
Coordinates with SOE Program Area and Faculty Leads to obtain first-semester course registration schedules for newly admitted students in an effort to assist and promote conversion from admitted to registered status
Researches new student issues, responds directly to new students and refers matters as appropriate to other SOE areas
Gathers and analyzes information obtained from the SOE Applicant Experience Survey to collect and analyze trend data on lost applicants who have declined an admission offer or withdrawn from the admission process
Assists the Admissions Operations Coordinator during peak periods of application submissions to research status of files for divisions, contacts students by phone or email to collect missing information, reviews admissions records for complete and accurate information and audits pending files for missing documents
Assists the Records and Registration area in resolving newly admitted student issues with data transfer, changes of program status, file management, resolution of errors, etc.
Performs other duties as assigned
Minimum Qualifications (Mandatory):
High school diploma/GED required
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Four years progressively responsible administrative experience required
Bachelor’s degree preferred
Three years of relevant experience of professional experience in college admissions and recruitment, enrollment of student services, or an equivalent combination of education and experience
Special Knowledge, Skills, and Abilities:
Possess practical problem solving and superior communication skills, and ability to work well in a fast-paced and team-oriented environment
Ability to maintain cooperative relationships with faculty, administrators, and other affiliated institutions
Continually improve processes associated with admissions activities to enhance prospective student satisfaction and the timeliness of admissions decisions
Ability to work well under pressure, meet competing time frames, and prioritize work
Strong organizational skills
Classified Title: Admissions Coordinator Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $19.62 to $27.00 per hour Employee group: Full Time Schedule: Monday through Friday Exempt Status: Non-Exempt Location: 25-MD:JH at Columbia Center Department name: 60000036-Admissions Personnel area: School of Education
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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