This announcement is posted as available position openings occur. New positions will be held open for a minimum of five days from the date of posting. Repeat postings may be closed at any time. Employment is contingent upon new employee providing documents verifying United States citizenship, or for aliens, documents verifying legal permission to work in the United States. According to position requirements, passing a background check and/or a functional capacity test may also be required. For further information, please call 909-607-7816, view our Web page at www.cgu.edu or inquire in person at the Human Resources Department, 150 East Tenth Street, Harper 118, Claremont, CA 91711.
Claremont Graduate University (CGU) is seeking a highly professional and experienced individual to serve as an Online Admissions Counselor. The position is responsible for assisting in the planning and execution of a recruitment program that attracts, admits and enrolls students in online graduate programs. The counselor is the prospective student’s first personal interaction with the university and the online program. The counselor will work with a pipeline of prospective students from the initial inquiry through to enrollment. Counselor will engage with prospects and applicants throughout the entire recruitment cycle on a regular basis through phone calls, emails and other forms of direct communication.
The regular hours for this position are 8:30 am to 5:00 pm which may vary due to the needs of the College or the department. In certain periods, schedules will be shifted to 10 AM-6 PM, 11 AM -7 PM, 12-8 PM, or 1-9 PM. Other evening and weekend outreach campaigns and event participation may also be required. Occasional travel may be required for recruitment events.
Outreach and Promotion
Maintain subject matter expertise for each degree program including curriculum, structure, notable faculty, program value and industry knowledge or trends
Conduct information sessions, open houses and enrollment events designed to communicate the unique elements of the online educational experience, to educate students on the financial aid process, and to support prospective students in their decision-making process
Coordinate faculty involvement in regular and ad-hoc enrollment events, and work in collaboration with internal teams to incorporate current students as appropriate.
Ensure appropriate incorporation of online prospects in all CGU communications, invitations, and events.
Qualify new inquiries and applications for various graduate degree programs through meaningful conversations and guide prospects from new inquiry to admitted student phase of Student Life cycle.
Utilize software / CRM to capture and track prospective student information and to organize lead follow up.
Maintain communication with prospective students via telephone, electronic communication, and other forms of correspondence throughout the inquiry process, and through enrollment.
Manage application files through the review process to completion by contacting applicants who are missing documents, congratulating new applicants, admitted students, deposited students and assisting with enrollment.
Engage admitted students to prevent ‘melt’ and assist in assignment of faculty advisors.
Work collaboratively with student life on new student orientation programming.
Provide analysis and data on historical and current applicant pools for the purpose of informing recruitment strategy.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed with or without reasonable accommodation, using some other combination of skills and abilities.
Experience in admissions and recruitment online or graduate level programs preferred. Should have experience with application management and an enterprise database.
Excellent project management skills; demonstrated ability to prioritize and multitask in a fast–paced environment.
Strong communication, interpersonal, and presentation skills (verbal and written).
Ability to work independently and as an integral part of a team.
Demonstrated leadership and team–building abilities.
Proficient in MS Office/systems (MS Word, Excel, PowerPoint). PeopleSoft SIS and Slate CRm proficiency preferred.
High energy and passion for recruiting. Creativity, self–confidence, and flexibility.
Ability to understand, adapt, and articulate CGU’s culture to an external audience.
Demonstrated knowledge and sensitivity to working with diverse populations.
Bachelor’s degree or any combination of education and experience that provides the required skills and ability. Minimum of three years of experience with higher education programs including one year with online programs. Willingness to travel as needed during recruiting seasons. Must possess a valid California Driver’s License and meet CGU’s authorized driver’s requirements.
CLASSIFICATION AND STATUS: This is a full-time, 12-month, non-exempt level position. Benefits eligible.
REPORTS TO: Associate Director of Online Admissions
APPLICANTS ACCEPTABILITY FOR POSITIONS REQUIRING USE OF A COLLEGE VEHICLE IS CONTINGENT UPON A DRIVING RECORD ACCEPTABLE TO THE COLLEGE’S AUTOMOBILE LIABILITY INSURANCE. PROMOTION FROM WITHIN IS ENCOURAGED WHENEVER QUALIFIED EMPLOYEES OF CLAREMONT GRADUATE UNIVERSITY ARE AVAILABLE. INTERESTED EMPLOYEES ARE URGED TO CONTACT THE DIRECTOR OF HUMAN RESOURCES IF QUALIFIED FOR ANY OF THE ABOVE OPENINGS. PLEASE DO NOT CONTACT DEPARTMENTS DIRECTLY.
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, place of national origin, sex, age, sexual orientation, or physical handicap in its employment practice and in admission of students to educational programs and activities in accordance with the requirements of Title IX of the Education Amendments of 1972 and other applicable laws. Claremont Graduate University is committed to affirmative action in employment practices regarding ethnic minorities, the physically handicapped, Vietnam-era veterans and women.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.