This position will report to an Admissions Officer in the Office of Undergraduate Admissions and will serve as the lead member of the Visitor Center team. He/she will be responsible for communications with the public, interacting with both the Admissions Office and serving as a representative for the University Visitor Center. He/she will supervisor 1 additional member of the Visitor Center team and visitor center student workers and must have strong oral, written communication, and organizational skills.
Essential Job Functions:
GotoJHU Email Account Management
Maintain general admissions email account
Create schedule for team members who will be assisting with responding to account
Work with the Marketing and Communications and On-Campus Programming teams to ensure templates are up-to-date
Serve as admissions representative at front desk
Create staffing schedule for front desk
Coordinate ordering of publications as needed for lobby with Marketing and Communications team
Work with Housekeeping/Maintenance to keep lobby in well-kept condition
Answer phones for main admissions line
Create staffing schedule for phone
Coordinate training with teams across office to ensure information being relayed to families is accurate and up-to-date
Supervise Student Workers (10+ each semester)
Hire necessary student workers each semester and during the summer
Create a student schedule for front desk, phones, and information session
Train student workers on essential Visitor Team functions
Assist with managing Blue Key Society, the student organization that assists with all admissions events
Member of On-Campus Programming, Specialized Programming and Yield Working Groups
Tasks as needed to assist with major events for the Admissions Office,
Organizing daily events such as lunch visit programs, coffee chats, engineering tours, and spotlight series events
Work with counseling staff member to coordinate special tours, including guides
Assign AOs to session coverage
Work with Access and Diversity Working Group on CBO visits
Serve as liaison with other offices using 1st and 2nd floor spaces of Mason Hall
Manage relationships with different departments
Respond to requests for using the auditorium, conference rooms, etc.
Assist when appropriate
Identify areas where changes need to be made related to the visitor experience (directions, visit calendar, etc.)
Assist in the creation of a walking/virtual tour for the website
Coordinate Accommodations for Families with Disabilities
Work with company to find interpreter if needed
Coordinate with tour guide supervisor for families who need accessible tours
Visitor Calendar Management
Work across staff and teams to establish a visitor calendar (Director of On-Campus Programming, Visitor Center Team, Events Team, etc.)
Maintain updates on phones and web as needed for bad weather or emergency closures
Create AO on-call calendar for daily information session with Associate Director of the Visitor Experience
Manage 1 additional full time Visitor Center Team Member
Manage TLC employees as needed
High School Degree required, Bachelor's Degree preferred.
5 years related work experience required.
Physical Requirements for the Job:
Must be able to stand for at least 3 hours at a time, and ability to lift and carry boxes weighing up to 25 pounds
Special Knowledge, Skills or Abilities:
Excellent customer service
Excellent written and oral communication skills
Ability to think on your feet and problem solve as needed
Strong organizational skills
Ability to learn new technology
Demonstrated success managing staff and students with a consistent positive attitude
Knowledge about the secondary school landscape and college admissions
Project management—demonstrated initiative, problem solving, attention to detail and team management skills
Ability to manage relationships in a complex environment both internally and externally
Strong leadership and team management skills
Comfortable with public speaking
Ability to work nights and weekends as needed.
Classified Title: Sr Visitor Center Coordinator Role/Level/Range: ACRO37.5/03/CF Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F 9-5 Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10001442-Undergraduate Admissions Personnel area: Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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