The Admission Communications Program Assistant offers support by coordinating and executing marketing projects, assisting with the development of resources and strategies to support territory management, and actively communicating and responding in a timely manner to inquiries from prospective students and families regarding policies, programs, and procedures with appropriate referrals to other staff and offices as needed.
The Admission Communication Program Assistant is a key member of a collaborative and creative communications team. This individual will help to create, implement, and manage a robust, yet flexible communications and marketing plan. They will organize and execute varied projects and assist in streamlining the communications plan, improving the efficiency and efficacy of relevant back-end and forward-facing operations. The ideal candidate will demonstrate professional judgment and strong interpersonal and communication skills. Their work will enable the Office of Admission to recruit a diverse and talented pool of admission applicants and meet Puget Sound's first time in college, transfer, and graduate enrollment goals.
Essential Job Functions and Responsibilities:
Coordinate marketing and communications project timelines, monitor project development and production, and track results and outcomes with a project management system.
Manage outbound mail and electronic communications, including scheduling emails, printing and distributing letters, uploading data files to vendors, and tracking interactions with prospective students.
Screen and route inbound communicationssuch as emails, text messages, and phone callsproviding accurate information about application and financial aid policies, responding independently to problems and questions when possible, and redirecting more complex questions accordingly.
Draft and edit copy for a variety of communications and marketing materials including emails, posters, letters, and other publications for grammar, punctuation, style, and brand consistency.
In collaboration with admission counselors, support in the maintenance and enhancement of a comprehensive enrollment marketing plan.
Organize and maintain an active in-house knowledge base of university programs, admissions statistics, and internal procedures and policies.
Coordinate with the Admission Data Specialist to maintain inventory of printed materials, promotional items, and onsite print production supplies (e.g., letterhead and envelopes).
Create, update, and maintain documentation for project approval processes and procedures.
Maintain expert knowledge of Technolutions Slate (CRM) and other admission technology and software.
Develop an understanding of data elements and patterns (including interrelationships and dependencies) and carry out appropriate procedures to review, correct, extract, and merge data.
Adhere to established guidelines and protocols for data integrity, best practices, and confidentiality.
Regular and predictable onsite attendance is an essential function of this position.
Serve as a backup liaison to vendors.
Attend staff meetings and take notes.
Represent Puget Sound at on-campus prospective student events as needed.
Performs other duties as assigned.
This role has no primary supervisory responsibilities
This role has no primary budget responsibilities.
Candidates must demonstrate that they possess the knowledge, skills, and abilities to safely perform the essential functions of the job, with or without reasonable accommodation. A successful candidate will bring:
A bachelor's degree or demonstrated training and experience beyond high school in writing and editing
Strong interpersonal skills and a customer service orientation.
An aptitude for learning new, detailed database systems and technological solutions for communications and communications data management.
An awareness of page formatting, careful attention to detail, and excellent proofreading skills (including extensive knowledge of English spelling and grammar.).
Expertise with Microsoft Office suite (including Word, Excel, and Outlook) and advanced office equipment, such as multi-function, high-capacity copiers, networked printers, specialty printers or printer attachments, and related hardware.
An ability to work independently in a deadline-driven setting.
Flexibility and willingness to collaborate with and support colleagues in a team environment, with an eye toward improving processes and increasing efficiency.
An affinity for work that is both cyclical and repetitive.
A commitment to the philosophy and goals of a liberal arts education.
The ability to respectfully work, communicate, and provide leadership within a diverse campus community.
University Diversity Statement
The richness of commonalities and differences we share as a University community; the intrinsic worth of all who work and study here; and that education is enhanced by investigation of and reflection upon multiple perspectives.
To create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; and to foster a spirit of openness to active engagement among all members of our campus community.
To achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; and to prepare effectively citizen-leaders for a pluralistic world.
Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.
This position is non-exempt from the provisions of the Fair Labor Standards Act.
Review of application materials will begin Friday, January 17, 2020.
Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.
Letter of Interest
Applications submitted without the required attachments will not be considered.
All offers of employment are contingent on successful completion of a background inquiry and if applicable for the position, drug screen, physical test and functional assessment.
We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.
We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.
We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.
About Puget Sound Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nations most prestigious academic honorary society. Visit 'About Puget Sound' (http://www.pugetsound.edu/about) to learn more about the college.
As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA
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Puget Sound is a highly selective liberal arts college located in Tacoma, Washington. Founded in 1888, the University of Puget Sound is rich in history and traditions enjoyed by generations of students, faculty, and community members. Puget Sound offers a four-year curriculum in the liberal arts tradition with more than 50 traditional and interdisciplinary programs as well as selected graduate programs that build effectively on a liberal arts foundation.