Location: West Hartford, CT Category: Staff Posted On: Mon Feb 3 2020 Job Description:
This position's primary responsibility is to work to promote the University, to assist undergraduate and graduate students as they evaluate and apply to the University, and take part in the admissions decision-making process. Recruitment, outreach and advising are functions of this position. The incumbent will have the capability to learn and implement admission and enrollment management best practices, office operations, University product knowledge, and effective sales and service techniques. This position requires an individual with a friendly, engaging personality who is enthusiastic, has a positive attitude and a passion for the work. The candidate must also be customer service-oriented, with persistence, commitment, and the ability to motivate others.
Effectively manage a territory or recruitment plan by analyzing data to determine which high schools, fairs, and students to strategically target and which territorial and recruitment strategies will be most effective in each market. Meet goals and objectives for recruitment. Identify and cultivate relationships with internal and external constituencies during interactions both on and off campus.
Represent the University and conduct extensive outreach both on-campus and off-campus to prospective students, parents/family, secondary and independent school counselors, community college counselors, and other individuals or organizations involved in the college and graduate school selection process.
Assist with the planning and implementation of on campus and off campus recruitment activities. Coordinate and contribute to the success of various student-visit programs designed to recruit targeted prospective applicants to the University.
Counsel prospective applicants on the admissions process and opportunities at the University. One-on-one admissions counseling to diverse populations is an important responsibility of this position. Admissions counseling occurs primarily in person on campus and at high school, community college, and other location visits and college fairs and graduate school recruitment events and also through telephone calls, emails, and texts.
Clearly, accurately, and enthusiastically articulates information about the University and its programs, admissions criteria, financial aid, and student life. Assess individual student needs and develop tactics to provide students with essential information.
Successfully move students through the admissions funnel, evaluate applications, process admissions materials, make recommendations regarding admissions and scholarship on behalf of the University, and capture all information accurately into USJ's database.
Bachelor's degree required,
Prior experience in admissions or higher education strongly preferred.
Prior experience in sales or customer service in a fast-paced environment preferred.
Must have a valid driver's license and the ability to travel using a personal and/or rental car for recruiting purposes.
Engaging personality, friendliness, enthusiasm, sense of humor, positive attitude, persistence, and passion for the work.
Well-organized, accurate, effective, and creative multi-tasker, time-manager, problem solver, and "people person" who is also customer service-oriented and pays attention to detail, is able to prioritize and manage complex projects and priorities, and works with a sense of urgency.
Able to function independently while operating effectively within a team in a fast-paced, customer service environment with patience; flexibility; a positive attitude; and strong organizational, file management, analytical, decision-making, interpersonal, diplomatic, negotiation, leadership, sales, and customer service skills.
Able to prioritize, balance, and manage a high volume of work and complex projects and initiatives.
Excellent oral and written communication skills and the ability to communicate and to work comfortably with students, colleagues, and internal and external constituents, including diverse populations
Cultural competency to work with diverse student and/or employee population
Professional, courteous demeanor and appearance and the ability to work professionally with students, faculty, staff, and administration and to professionally represent the University to the public.
Commitment to the mission of the University of Saint Joseph
Physical ability to perform the essential functions of the position with or without reasonable accommodation.
Salary is commensurate with qualifications and experience.
The University of Saint Joseph is building a culturally diverse faculty & staff and strongly encourages applications from women and people of color.
The University of Saint Joseph, founded by the Sisters of Mercy in the Catholic tradition, provides a rigorous liberal arts and professional education for a diverse student population in an inclusive environment that encourages strong ethical values, personal integrity, and a sense of responsibility to the needs of society.At University of Saint Joseph, our mission statement profoundly resonates with our faculty and staff and serves as the foundation upon which our employment policy is built.We seek to attract, develop and retain individuals who are committed to our mission. We are committed to providing an environment where diverse talents, perspectives, experiences and contributions are recognized, and one that promotes the "growth of the whole person" with resources that enable employees to meet professional and personal life needs.