As part of the graduate admissions team, this position recruits and enrolls international students into graduate programs as part of the overall admissions plan. The International Admission Counselor is responsible for achieving enrollment goals for assigned programs. Travel as well as nights/weekend hours are an expected part of this position. Critical components of this position is the ability to work in a fast paced, high volume environment. In addition, the international counselors are responsible for communicating effectively and providing accurate information about New England College’s International programs, and processing international applications and associated federal paperwork.
• Work with prospective students and applicants from diverse cultures via email, phone, and in person to provide exceptional service; • Work closely with Program Managers to collaborate on meeting program recruitment goals; • Work professionally with adult, working professional student populations. • Advise prospective students to determine their educational goals and actively guide them through each phase of the admissions process; • Use strong attention to detail skills to process leads and applications through Banner and CRM; • Monitor application files to ensure admissions requirements are met. • Evaluate application files in order to make application decisions based on NEC policy and federal requirements. • Use critical thinking and problem solving skills to address and resolve student issues and ensure positive student experiences. Address potential and/or current student concerns and seek appropriate resolution to problems. • Serve as a Designated School Official (DSO) for the ability to effectively process appropriate international Visa paperwork • Prepare a variety of correspondence and published materials as part of total promotional plan for admissions; • Maintain professional working relationships with our international recruiters to assure a constant flow of potential first-time international students. • Understanding of different cultural hindrances and ability to provide seamless customer service in order to prepare this international population for success. • Ability to work in a fast paced, high volume environment • Collaborate with multiple internal departments to ensure a seamless transition for our students and an exceptional student experience. • Stay up to date on all international student recruitment policies and regulations.
• Exceptional interpersonal, customer service and communication skills; • Must be comfortable working in a fast paced and multi-tasking environment; • Should be detail-oriented, and have the ability to organize effectively; • Must demonstrate ability to work effectively both independently and as part of a team; • Ability to resolve problems and to develop relevant alternatives and recommendations; • Minimum of 2 years’ relevant experience; • Experience with Salesforce CRM tool is strongly preferred; • Experience working with a multi-cultural population is preferred.
About New England College
New England College is a private, non-profit college, located in the quintessential New England town of Henniker, New Hampshire dedicated to providing exceptional education for undergraduate, graduate, and doctoral students from all over the world.