As part of the SGPS recruitment team, this position recruits and enrolls incoming graduate students in programs on campus, hybrid, or online as part of the overall admissions plan. The Senior Admission Counselor is responsible for achieving enrollment goals and increasing the revenue streams for assigned programs. Critical components of this position are proactive outreach to potential students to help grow enrollment in assigned programs and providing strong support and direction to prospective students from inquiry through enrollment. The position also requires the ability to communicate effectively with a student population consisting of adult, working professionals.
• Engage in outreach campaigns to potential students to help generate a flow of applicants. • Work with the marketing team to contribute to marketing campaigns. • Identify innovative and creative ways to effectively create awareness of our graduate programs, to generate leads to meet or exceed enrollment goals for both on campus and online programs. • Work with prospective students and applicants via email, phone, and in person offering exceptional customer service by providing requested program information, obtaining support from other departments, and resolving any issues preventing the student from enrolling. • Work closely with Program Managers in order to utilize faculty to positively impact the students during the application process to help meet or exceed program recruitment goals. • Use available technology to automate an organized communication plan, track student progress through the application process, and report conversion rates and other metrics in order to manage the application process and document progress towards enrollment goals. • Respond to leads and applicants in a timely manner as directed by department policy through our Salesforce CRM. • Ability to communicate effectively with a geographically diverse online student body in order to provide accurate information about New England College’s many graduate degrees and online undergraduate degrees, admission policies and standards, and application processes. • Review submitted application files to ensure they are complete to provide an admission decision within the 48 hour policy. • Evaluate application files in order to make application decisions. • Plan and participate in on- and off-campus programs hosted by the College to recruit students. • Create written materials to develop a multi-step communication plan designed to provide information to prospective students and guide them through the application process.
• Minimum of 2 years’ relevant experience in an admissions or inside sales environment. • Experience with Salesforce CRM tool is preferred. • Experience working with an online student population. • Experience working with an adult population. • Must be comfortable working in a fast paced and multi-tasking environment;
About New England College
New England College is a private, non-profit college, located in the quintessential New England town of Henniker, New Hampshire dedicated to providing exceptional education for undergraduate, graduate, and doctoral students from all over the world.