The individual in this position is responsible for managing the resources and activities related to the Visitor Center to ensure departmental goals and expectations are met. The incumbent is responsible for optimizing the entire visit experience for each constituent: US and International freshmen and transfer students and secondary school counselors. The incumbent works with visitors before, during and after their visit. This includes scheduling a tour, interview, or information session to the actual on-campus experience, to any follow-up subsequent to the visit. The person in this position is responsible for working with all parties involved in delivering exceptional customer service to prospective students and their families. This includes overseeing staff and students who coordinate the Center's daily activities, and coordinating with the admission counselors who assist in addressing questions and needs of visitors. This role serves in a project management capacity to ensure all the pieces come together to meet established expectations relative to the visitor experience.
Bachelor's Degree required plus 3-5 years of professional experience
Exemplary customer service skills; organizational and analytical abilities, solid communication and interpersonal skills; computer competency.
Some experience with an on-line appointment scheduler and Customer Relationship Management (CRM).
Ability to handle multiple tasks in a fast-paced environment.
Ability to “think on your feet,” and make informed decisions regarding individual and group needs.
Belief in the value of a higher education and the capacity to articulate those benefits to the public in a manner that supports the admissions goals of the university.
Experience in admissions and communications or marketing
Bentley University requires references checks and may conduct other pre-employment screening.
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
Internal Number: 133379684
About Bentley University
Bentley University is one of the nation's leading business schools, dedicated to preparing a new kind of business leader and one with the deep technical skills, the broad global perspective and the high ethical standards required to make a difference in an ever-changing world. To achieve our goal, we infuse our advanced business curriculum with the richness of a liberal arts education. The results are graduates who are making an impact in their chosen fields and turning their passions into success stories. Located on a classic New England campus just minutes from Boston, Bentley is a dynamic community of leaders, scholars and creative thinkers.