We Propel Human Potential. SEO is an educational non-profit focused on improving outcomes for students that come from underserved and historically underrepresented backgrounds. For over 50 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our students. We are on a mission to create an ecosystem of excellence for the students we serve!
ABOUT HIGH SCHOOL SCHOLARS
SEO Scholars is a free eight-year academic program that gets low-income public high school students to and through college–with a 90% college graduation rate. In high school, we offer intensive year-round academic preparation via a carefully-calibrated, rigorously-assessed course of supplemental education. Scholars also receive one-on-one mentorship, enrichment opportunities, SAT prep and strategy courses, tutoring, and individualized guidance through the college application and admissions process. (Learn more here: SEO Scholars)
The Senior Manager of Student Services is responsible for leading the continued development of our socioemotional supports for all Scholars within the NYC high school program. This includes one-on-one Scholar consultations, staff training and support, partnership development and management, and the creation and formalization of policies and processes related to students’ mental, physical and socio-emotional health.
This is a new position on the team and, we are seeking a dedicated and mission-driven individual who takes initiative and values collaboration. The Manager of Student Services reports to the Assistant Director of 11th Grade and will develop and drive strategy in working with Scholars and staff across departments.
Build, lead and manage the program’s social service referral processes and policies (40%)
Develop an effective, comprehensive model and structure for social services and support for national program in collaboration with senior leadership, managers and team members.
Conduct regular needs assessments and social services inventory across the high school program and develop open avenues for feedback and input to inform revision of processes.
Update, revise and maintain processes for working with school counselors and referring SEO Scholars who are under 18 to outside organizations for long-term mental health services, including developing clear protocols for communication and documentation.
Develop directory of up-to-date mental health and wellness resources for staff and Scholars
Stay abreast of current NYS guidelines and policies for students under 18 and ensure that SEO remains compliant, and revise, communicate, and update SEO policies, procedures, and resources accordingly.
Provide direct guidance and support to Scholars and Team Members (40%)
Provide direct Scholar support for mental health crises and other urgent issues, with the ultimate goal of referring Scholars to appropriate external providers for long-term support.
Act as point person for communication and consultation with families for socio-emotional issues, providing general updates as well as specific follow-up and guidance.
Work with student-facing Program Managers to develop action plans regarding the socio-emotional health of our Scholars.
Develop best practices in supporting Scholars’ socio-emotional well-being and addressing mental health or crises.
Host regularly scheduled office hours for students.
Other duties as assigned.
Build and strengthen partnerships with local and national social service organizations (20%)
Identify and build robust pipeline of partners to address and support the overall health of our Scholars.
Research, develop, and facilitate staff trainings to disseminate best practices on socio-emotional development and support, trauma-informed care and processes, and crisis intervention for all student-facing staff across departments.
Plan, coordinate, and collaborate with local providers to provide staff with state and federal mandated trainings and workshops.
Collaborate with the Program, Curriculum & Instruction, Recruitment and Admissions, and Operations teams to develop and incorporate mental health and wellness concepts and practices into curriculum, survey and intake forms, and other areas of programming.
Research, collect, and disseminate information on partner organizations, best practices, and other resources that pertain to legal issues that impact our Scholars and families including immigration law, housing rights, student rights, and educational equity.
Graduate degree in Social Work from an accredited university
5+ years of experience in an administrative or direct service social work role beyond graduate internship experience, including at least 2 years direct experience working with students under the age of 18
Demonstrated passion for closing the opportunity gap on the high school and college level for first-generation and low-income students of color
Knowledge, understanding, and experience working with youth from low-income families of color, a spectrum of sexual and gender expressions, religious backgrounds, immigrant experiences, and cultural backgrounds in New York City
Ability to confidently and compassionately navigate difficult, tense, ambiguous situations and circumstances
Data-driven and results-oriented with an unquestionable commitment to high-quality work
Strong work ethic and entrepreneurial spirit that translates into successful accomplishment of program goals
Highly adaptable and solutions-oriented with an ability to solve complex problems even when faced with resource limitations
Excellent organizational skills, detail-orientation, and ability to multi-task and handle changing priorities
Excellent interpersonal skills and high level of professionalism
SiFi certification is highly preferred
Bilingual Spanish/English is highly desirable
Intermediate to advanced Excel skills and experience working with databases
This is a full-time exempt position
Standard work week:
Fall Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month)
Spring Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month)
Summer Term: Monday through Friday
Work requires traveling to different physical locations for weekday and Saturday programming
Currently a remote position – subject to change post COVID
We encourage candidates from diverse backgrounds to apply!
SEO is proud to be an equal opportunity and affirmative action employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other legally protected status. Visually and hearing impaired candidates can contact us for assistance at: email@example.com.
About Sponsors for Educational Opportunity
For over 50 years, SEO has been an innovator in education, mentorship, positive peer pressure, high standards, and networks to turn untapped potential into newfound greatness. We are creating an ecosystem of excellence, and propelling human potential.