Serving on the graduate admission team, the Graduate Admission Counselor serves a vital role in the success of graduate enrollment management by contacting, supporting, and guiding prospective graduate students through enrollment, focusing on the following key areas: inquiry to application conversions, admit to enrollment conversions, and managing melt. The position has primary responsibility for an assigned student caseload and other general admission counseling duties, such as individual student outreach, responding to incoming phone calls, emails, texts, and live chats, and advocating for students during the enrollment process. In addition, all positions are responsible for the understanding and upholding of Miami University’s and Enrollment Management and Student Success’ Diversity, Equity and Inclusion statements, values and goals. This Position is a full-time, temporary position located in Oxford, Ohio, with the opportunity for a permanent placement.
Manage assigned student caseload through prospect relationship management, leveraging partnerships, relationships, admission and enrollment data, and CRM system to maintain consistent recruitment activity, to increase prospective student engagement and influence admission yield (30%) Manage incoming communications professionally and dependably; adhering to staff coverage schedule for assigned live chat, call, and email shifts (20%) Consistently manage call campaigns and communication expectations, meeting deadlines and encouraging optimal student engagement (15%) Regularly achieve or exceed the expected goals and objectives set with direct supervisor for performance, rapport building, customer service, and problem solving to support student enrollment (10%) Conduct phone interviews with prospective students; evaluate and document the prospective student’s goals and qualifications while providing clear and accurate information about Miami, the program, accreditation, costs, and delivery mode (10%) Develop working knowledge of Miami University programs, opportunities, and policies; communicate information about the Miami brand, experience, and outcomes, along with admission policies and procedures, to prospective students, stakeholders, and influencers, escalating questions and issues as needed. (5%) Follow established policy and protocol, adhering to and complying with all state, federal and university policies regarding Title IV and accreditation rules related to student enrollment (5%) Other duties as assigned (5%)
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Bachelor’s degree in any discipline, or 4 years of work experience and education; Excellent interpersonal skills, written, and verbal communication skills, organizational and planning skills; Ability to work with minimal supervision, independently and part of team; Appreciation for working with diverse populations; Knowledge of and experience with computer systems and various software applications, especially Microsoft Office and Google suite.
Consideration may be given to candidates with professional, project management, sales, or recruitment experience, and familiarity with customer relationship management (CRM) systems.
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”