GENERAL STATEMENT OF DUTIES:

The Assistant Director of Admissions Operations for the School of Graduate, Online and Continuing Education is responsible for managing the graduate admissions processes for the University. This position partners with the Office of Admissions and other related departments to develop and maintain structures that streamline and advance admissions work through technology, current communication and effective distribution of admissions related work.

 DUTIES & RESPONSIBILITIES:

1. Manages the application, file review process and distribution of admissions decisions across programs in SGOCE in consultation with the Director of Enrollment and the SGOCE program chairs.
2. Oversees the International Admissions process for Graduate applicants, communicates and coordinates the submission of Int’l documents with the applicants and prepares all documents for review by the Office of International Education.
3. Develop, maintain and distribute reports, queries and dashboards as needed by the school that allow for predictive analysis of the applicant funnel by program and also comprehensive school analysis.
4. Serve as the SGOCE Slate Manager and representative and collaborate with related departments such as admissions, the SGOCE team, financial aid, IT and others to understand changing trends, identity and address needs and seek opportunities for continuous improvement and streamlined use of the system.
5. Collaborate with the Associate Director of Admissions Operations to maintain features and capabilities of CRM components, ensuring they are functional and troubleshoots to resolve issues as required.
6. Responsible for assisting the Associate Director of Admissions Operations with the development and maintenance of Slate and Banner process for graduate admissions used by SGOCE staff, the admissions office, academic departments and others, specifically the admissions application and document workflow.
7. Collaborates with the SGOCE Team, Admissions and the office of Marketing and Integrated Communications to assist with the implementation and maintenance of a comprehensive communication plan for the school.
8. Serves as the front-line liaison with the graduate program chairs, department chairs, and advisors regarding graduate admissions applications to provide support and training.
9. Manages admission operations for all extended campus programs. Works collaboratively with the Associate Dean of the School of Graduate, Online and Continuing Education to support admissions operations for sites and the site coordinators.
10. Contributes to the annual and on-going strategic planning for the School of Graduate, Online and Continuing Education, and the University as needed.
11. Develops and maintains application queries to assist with streamlining and improving processes
12. Assists with the supervision of two Graduate Assistants; oversee their work in graduate and international admissions.
13. Performs other duties as assigned.

Qualifications:

1. Bachelor’s Degree required, master preferred.
2. 5 years’ experience in higher education recruitment/admissions; experience with graduate admissions highly desired.
3. Extensive experience with a CRM system, preferably Slate.
4. Demonstrated ability to develop and implement new technologies or services.
5. Demonstrated ability to collect and analyze data and use data to evaluate, troubleshoot and problem solve.
6. Experience working with a Student Information System similar to Banner.
7. Proven ability to meet performance goals.
8. Ability to manage complex processes and concurrent projects.
9. High energy, enthusiasm, and creativity.
10. Knowledgeable of international admissions requirements.
11. The ability to work successfully independently as well as a member of a team.
12. Ability to create, analyze, and present statistical data.
13. Excellent oral and written communication skills, interpersonal skills, and organizational skills.
14. A strong work ethic and attention to detail with a proven commitment to a service-friendly environment.
15. Willingness to travel and work evenings and some weekends, valid driver’s license required.
16. Ability to perform the above duties with or without reasonable accommodation.
17. Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI check) as well as a complete background check.
18. Ability to perform above duties with or without reasonable accommodation.