Admissions Counselor

USC Marshall School of Business
Online MBA

The Admissions Counselor will support the functions of the Online MBA admissions team by managing admissions inquiries, providing exemplary service to prospective students and applicants, managing and reviewing applications, coordinating communication with applicants during the application process, assisting with data collection and reporting, and working with other USC and Marshall departments to manage internal and external information flows. The ideal candidate is detail oriented, comfortable in decision making and counseling of applicants, organized and skilled in project management, and an excellent communicator, both written and verbal.

Responsibilities and Duties

• Counsels applicants one-on-one on admission policies and procedures. Evaluates and offers solutions to applicant problems and requests regarding admission.
• Communicates with prospective students by telephone, email, web conference, through online presentations and in person to advise prospective students on the Online MBA program and other USC Marshall graduate programs
• Manages a pipeline of prospective applicants, applicant, and admits communicating often to answer questions
• Inputs all activity into CRM/database systems in a timely and accurate manner and runs reports as needed
• Maintains knowledge USC financial aid processes to effectively guide applicants to ensure their financial aid requests are processed in a timely and correct manner
• Provides outstanding customer service to applicants and prospective applicants
• Assists in recruitment planning and activities
• Reviews student applications in coordination with the OMBA admissions committee using approved rubrics and guidelines as needed
• Coordinates and conducts interviews of prospective students and provides feedback to the admissions committee as required
• Assists in the planning and coordination of event logistics, orientations, commencement, and other program activities
• Stays current on a wide range of university policies, school-wide policies, and educational trends affecting graduate students and admissions/recruitment practices for professional programs
• Performs other related duties as assigned
• Works on weekends and evenings, as needed
• Available for occasional travel to recruiting events and conferences

Preferred Qualifications

• Masters degree in education focusing on a student affairs-related field
• 3 years of experience in graduate admissions
• Student program or services experience
• Experience supporting online courses and programs
• Knowledge of USC student and academic programs, policies and procedures, and USC’s Student Information System
• Knowledge of Salesforce used in higher education admissions or related function
• Knowledge of Microsoft Office applications
• Comfort level and knowledge with managing a pipeline of applications
• Strong written and oral communication skills
• Ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads
• Experience in a higher education environment

Required Documents and Additional Information

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC is requiring all students, faculty and staff to submit proof of COVID-19 vaccination and flu vaccination in order to access campus facilities for the fall semester. There is exemption process available for medical and religious reasons. Your safety is our top priority.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
• The University of Southern California is an Equal Opportunity Employer that Values Diversity.

* University employer contributions may be subject to change due to financial impact of COVID-19

Why join the USC Marshall School of Business?

The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country’s top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.

USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.
 

For more information on the USC Marshall School of Business, visit: www.marshall.usc.edu.

Minimum Education: Bachelor's degreeCombined experience/education as substitute for minimum education Minimum Experience: 2 yearsCombined education/experience as substitute for minimum experienceMinimum Field of Expertise: Experience in admissions and recruitment at an academic or higher education institution, with knowledge of transfer credit policies and financial aid programs. Deft ability to gather, analyze, evaluate and assess large amounts of physical and digital data. Skilled in interviewing, counseling, conflict resolution, problem-solving and decision-making. Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Skilled at organization, with astute attention to detail. Strong interpersonal and diplomatic skills for communicating tactfully with all levels of staff, media, and diverse individuals and groups. Ability to lead and guide diverse, high-performing teams, fostering an environment of trust, collaboration, transparency, and accountability. Exemplary written and oral communication and presentation skills, with experience developing communication plans, instructional materials and related content.