The Associate Director of Admissions leads a team of admissions professionals responsible to meet or exceed established incoming first-year student recruitment goals. The Associate Director serves as a member of the Office of Admissions leadership team and assists with the development and implementation of operational and strategic initiatives to meet first-year student goals.

Duties and Responsibilities

• Lead, mentor, and manage a team of freshman admissions counselors by establishing clear expectations along with timely continuous feedback and guidance
• Oversee the hiring, onboarding, training, and evaluation of freshman admissions counselors
• Monitor key performance metrics (daily, weekly, monthly, yearly) that allow for strategy pivots and staff professional development opportunities 
• Develop territory recruitment goals and admission funnel metrics that align with overall incoming freshman recruitment goals 
• Utilize CRM and other available technology to drive recruitment efforts and monitor results 
• Work with each admissions counselor to develop a comprehensive travel plan (fall, winter, spring, summer) that strategically aligns with overall territory recruitment goals
• Help establish a pro-active culture which lives out our "known and valued" team value with potential students to the freshman application review process 
• Provide oversight to the freshman application review process 
• Utilize data provided by external vendors to enhance targeted recruitment efforts 
• Maximize the effectiveness of the student calling team through supervision of the Call Center Manager
• Travel to represent the university at recruitment events as necessary to support overall recruitment travel efforts 
• The Associate Director of Admissions will supervise a team of admissions counselors (7-9) and the Manager of Student Tele-Communications 

Requirements

• Proven success in leading a team of professionals toward an established enrollment goal
• Demonstrated ability to supervise and be supervised
• Extensive use of CRM software
• Exceptional communication skills across multiple mediums, including phone, text, email, and in-person
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Strong interpersonal skills, including emotional intelligence, friendliness/warmth, and conversational skills
• Capabilities operating comfortably, effectively, and efficiently within MS Office systems
• Ability to work accurately and be detail-oriented
• Ability to multitask and remain flexible in a highly dynamic environment
• Ability to work independently and be self-motivated with strong time management skills