The Specialist, Membership Experience, functions as an essential team member who carries out the department‘s responsibility of ensuring excellent customer service for all 25,000 NACAC members. This includes maintaining electronic databases and files, confirming accurate data entry of registrations, payment processing and documentation of changes regarding all association events, exhibits, membership profiles, and donor funds. The Specialist handles telephone and written communications professionally while maintaining a high level of customer excellence. The Specialist assumes all responsibilities as delegated by the department management.

• Maintain and update membership and client data. Ensure accurate data entry regarding the association’s electronic databases and files for all events, exhibits, product sales, member and non-member profiles and donations.
• Perform all event registration processes including producing edit reports, proofing entry for accuracy, processing cash receipts and credit card payments, and generating reports for reconciliation.
• Respond to all written, phone, and fax inquiries involving registrations, payments, changes to member profiles and other concerns with an initial response within one business day in while providing a high level of customer service.
• Process all invoices and payments for all events, exhibits, membership dues, product sales, and donations. Processes payments in the AMS (SalesForce), following agreed-upon procedures set up with the finance department.
• Maintain security and integrity of credit card information used for payment processing.
• Assist with membership inquires, membership eligibility, application review and approval, and prospect requests.
• Assure that new members are processed quickly and efficiently and maintain data integrity for each new member record.
• Conduct extensive research using NACAC Board-approved resources as well as coordinate supporting documents to determine eligibility for the various membership categories.
• Recommend procedures to improve efficiency and effectiveness of registration, product sales and dues process. Assist in the production and maintenance of procedural manuals for the registration, product sales and dues collection, and other processes as well as office procedures and schedules relating to the position.
• Fulfills online orders, inquiries and returns.
• Travel may be required to assist with on-site registration at association events.
• Perform other duties and responsibilities assigned by department management.