The Enrollment Services Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. The Admissions Communication Counselor performs various functions under the supervision of the Associate Director of Enrollment Services Communication, but works collaboratively with other units in Enrollment Management to collect, synthesize, and deliver a variety of interdependent communication messages in support of recruiting, admitting, enrolling and retaining students to the university. The Admissions Counselor performs tasks related to the functional and technical communication cycle between from point of pre-application through enrollment. This position provides accurate and timely information via the phone, email, messaging, social media and other technology such as chat sessions and virtual advising. Working under minimal supervision, the position is responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As representative of San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU. The Admissions Communication Counselor will develop and maintain accurate and transparent documentation of the communication process and work flow in order to maintain levels of productivity, quality of counseling.
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self-disclose.
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