Career Center

BASIC FUNCTION: 

The Director of Information & Technology leads the development and implementation processes for the organization’s department in providing useful informational and technical insight, guidance, and analysis to the Chief Executive Officer, Leadership Team, and Board of Directors. In addition, the Director of Information & Technology will provide leadership to other managers and staff of the organization and recommend and report benchmarks to measure organizational performance. 

POSITION OVERVIEW & DESCRIPTION: 

• Develop and operationalize innovative information technology strategic plan and budget.

• Participate in long-range and strategic planning with senior management.

• Design, implement, and maintain a secure, reliable network infrastructure.

• Establish and enforce technology standards related to hardware, software, desktop configuration and management, and user productivity tools.

• Design and maintain an application integration strategy for integrating core business applications as needed.

• Develop, communicate, and enforce processes and policies for the development and maintenance of the NACAC’s information systems. 

• Evaluate productivity technology and services to ensure compatibility and effectiveness; develop metrics to measure effectiveness and efficiency; recommend upgrades to existing systems; and oversee innovative technology implementation.

• Develop and maintain effective relationships with key stakeholders on how IT systems capabilities can solve their business problems.

• Assess requests for technology and impart relevant recommendations. 

• Cultivate IT vendor relationships and supervise applicable work.
• Oversee the IT help desk managed services function to provide quality and timely support to staff for all hardware and software requirements.

• Oversee the IT infrastructure managed services function for maintenance, patches, backup, disaster recovery, and cyber security.

• Create a project management function to effectively gather requirements and successfully deliver strategic projects.

• Direct information security and data integrity of the organization's data across all functional areas.

• Create a project management function to effectively gather requirements and successfully deliver strategic and innovative projects.

• Through example, training and team-based activities, promote a culture of support, high performance, and continuous growth that values learning and a commitment to collaboration and quality; delegate IT staff work assignments and monitor objectives; establish performance and growth goals, while providing continual feedback. 

• Performs other related duties as assigned.

Supervisory Responsibilities  

• Responsibility for work done by the person/people you supervise 

• Responsibility for developing work plans for person/people you supervise and to use independent judgement in making sure those plans conform with the overall strategy of our campaigns 

• Responsibility for doing reviews of people you supervise and have the power to initiate and provide input into disciplinary action including termination 

• Responsibility for initiating and providing input into hiring processes for open positions you supervise 

• Responsibility to upper management to ensure that your direct reports are fulfilling their job duties 

QUALIFICATIONS:  

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Experience managing the administration of mission-critical systems e.g., CRM, Management System, O365, Azure, SharePoint/Teams.

• Experience in technology selection and implementation lifecycles, including developing detailed business & functional requirements, soliciting vendors, contract negotiation, and managing the project through implementation.

• Advanced proficiency in application software and relational database technology, including integration between systems.

• Creative and analytical thinker with strong problem-solving, documentation, communication, and project management skills.

• Ability to critically evaluate information gathered from multiple sources; help reconcile conflicts and distinguish requests from true needs; deconstruct high-level information into details and reconstruct low-level information to a general understanding.

• Ability to manage laterally and upwards, as well as develop strong service-oriented relationships with staff across all levels, geographies, backgrounds, and lived experiences.

• Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems.

• Solid working knowledge of all relevant coding languages and security protocols. 

• Exceptionally self-motivated and self-directed, with a process-focused aptitude.

Education/Experience: Bachelor’s Degree (BA, BS, etc.) in information technology, information systems, computer science or related field (graduate degree a plus).  10 years of IT operations experience or an equivalent combination of education and experience. 5 years of IT teams and projects supervisory experience. 

Computer Skills: An individual should be able to work in a computerized environment and have adequate knowledge of word processing, email, internet, and spreadsheet software; in particular have coursework or certification in Microsoft Word, Excel, and Power Point and proficiency with all other Microsoft Office products. 

COMPETENCIES: 

To perform the job successfully, an individual should demonstrate the following competencies:  

• Interpersonal Skills: Maintains confidentiality; remains open to others’ ideas; exhibits willingness to try new ways of doing things. 
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.  

• Written Communication:  Writes clearly and informatively; edits work for spelling and has excellent grammar and proofreading skills; presents numerical data effectively and can read and interpret written information. 
• Planning/organizing: Prioritizes and plans work activities; uses time efficiently and develops realistic action plans; meets deadlines and adheres to specific timelines; tracks multiple processes to meet goals for timeliness. 
• Quality control: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality of own work; promotes and upholds office policies and procedures. 
• Adaptability: Adapts to changes in the work environment; handles several projects concurrently; is able to deal with frequent change, delays or unexpected events. 
• Problem solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. 

• Judgment: Displays willingness to make timely decisions; exhibits high-level, sound and accurate judgment. 
• Safety and security: Actively promotes and personally observes safety and security procedures; uses equipment and materials properly. 
• Teamwork:  Contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; provides excellent internal and external customer service.  
• Diversity:  Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.  
• Ethics:  Treats people with respect and dignity; works with integrity and ethically upholds NACAC’s mission and values.  

About NACAC (National Association for College Admission Counseling)

NACAC is the largest association in the world supporting professionals who serve students as they make choices about pursuing postsecondary education. The association works to expand access to higher education through policy, advocacy, convening, education, and training. It has a membership of more than 23,000, comprised of postsecondary admission professionals, high school counselors, independent educational consultants, and others based throughout the United States and globally. NACAC is fortunate to partner with 23 state and regionally based affiliate organizations that share a common mission to serve and support the needs of admission and counseling professionals. In addition, the organization cultivates special interest groups (SIGs). These “micro communities” nurture the growing diversity of interests across the association.

Connections working at NACAC (National Association for College Admission Counseling)