Program Advisor (Administrative Program Support 2 - MR08)
Learning and Leadership Programs
University of Tennessee at Chattanooga
Anticipated Hiring Salary: $40,000 - 42,000
The LEAP Program Advisor assists with the coordination of the day-to-day operations of the BAS Applied Leadership Program. This position consults, advises, and provides guidance to students, staff, and other stakeholders. The primary responsibility of this position is to provide recruitment and advising for current and potential undergraduate students in the BAS Applied Leadership program. The LEAP Advisor coordinates and facilitates the creation, revision, and review of course syllabi, materials, and Canvas (LMS) course sites. When needed, this position will guide the students to various campus resources that provide academic, student support, and/or psychological counseling. This is partially accomplished by maintaining relationships with academic departments and other campus constituents needed as resources for advisees, including transcript reviewers and admission counselors. The position will have occasional evening and/or weekend work and may include some remote work opportunities.
Duties and Responsibilities:
Program Coordination and Development
Assists with coordination of daily program operations, maintains program student records, and prioritizes tasks; creates program and participant schedules; monitors and documents progress for completion; assists with the creation and development of courses within the program; coordinates admission, orientation, registration, and graduation procedures; creates program forms and recruitment materials; works with Program Director to develop and maintain BAS: AL course offerings; identifies potential issues and submits recommendations to the Program Director; assists with continuous assessment of the program to ensure program requirements are met; and prepares for external reviews by ensuring the program meets record keeping requirements based on professional and university standards.
Program Advising and Support
Provides quality academic advisement to assigned caseload; covers designated office walk-in hours; counsels students on academic issues and program progress and assists students in identifying and overcoming academic difficulties through thoughtful educational planning; assesses individual student needs, makes appropriate referrals to other campus services and resources as needed, and aids students in establishing realistic and attainable academic goals; enters registration overrides for students within the department and distribute courses information/registration codes; develops, executes, and reports on multiple advising campaigns each semester; consults, advises and provides guidance to students who are seeking PLA (Prior Learning Assessment) credit, including portfolio development and guidelines; and assists with annual review and updates to PLA processes, including following CAEL processes and best practices.
Develops and maintains a strong communication line with academic departments and various support divisions; collaborates with administrative and academic departments as needed to improve advising process and services; serves on other university committees as needed; and participates in regional/national organizations relevant to advising duties (i.e., NACADA, CAEL).
The ideal candidate will possess the following:
- Must have excellent communication, interpersonal, and problem solving skills.
- Ability to work effectively with adult students and faculty of all cultural backgrounds and experience levels.
- Ability to multitask and display a high degree of accuracy.
- Possess strong organizational and time management skills.
- Ability to thoroughly understand and abide by federal and university guidelines regarding student confidentiality requirements.
Review of applications will begin April 10, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.
For full consideration, applicants must apply electronically with a resume and cover letter.
Minimum Qualifications: Bachelor's degree and one year of experience or an equivalent combination of education, training, and experience (high school diploma/GED and five years of relevant experience).
Preferred Qualifications: Master's degree or equivalent in the field of advising, counseling, higher education administration, or a related field; knowledge of student development and academic advising and learning theories; strong technical skills including being computer literate and knowledge of relevant software programs such as Microsoft Office, student information systems (i.e. Banner/Degree Works), learning management systems (i.e. Canvas, Blackboard, etc.), budgeting software (SAP/IRIS), and other related student service systems; and ability to use Banner both INB and SSB.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.