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Job Title: Coordinator,Guest Services
Department: Undergraduate Admission
Division: Admission & Financial Aid
Reports to: Associate Vice President, Undergraduate Admission
FLSA Status: Non-exempt
Grade Level: 4
Hourly range: $20.22 - $24.73
Union: MICA Staff Union
Work Mode: In-person/On-site
Position Summary:Â Oversees all aspects of the visit experience for prospective students and parents.
General Purpose: Ensures outstanding individual or group visit experiences to the College for prospective students and parents as an essential member of the admission team.
Position Responsibilities: Â
Oversees the quality of first contact/information/campus visit given to students or parents when considering MICA as a college choice.
Manages the daily visit/hospitality programs (campus visits, prospective student campus tours, high school and organization group tours, and events) for undergraduate admission. Schedules, confirms, follows up, and conducts visitor evaluations, from inquiry to post-visit.
Maintains office/Admission Counselor appointment calendar (portfolio reviews and meetings).
Provides administrative support and coordination duties for Special Events, including National Portfolio Day, Open House, and Visit Days. Arranges catering, room reservations, and parking (as needed) for meetings and special events.
Manages front desk/reception duties: answers phones and manages voicemail; schedules campus tours; opens, sorts, and distributes department mail; answers general online inquiries submitted to admissions general email account and forwards specific questions to counseling staff.
Orders and maintains office supplies and assists with departmental invoice processing as needed.
Collaborates with Associate Director to interview, hire, and train new Student Ambassadors and tour guides, ensuring ambassadors and guides are well versed in MICAâs programs and features and MICAâs Admission application requirements.
Supervises the daily work of Student Ambassadors and Tour Guides, including scheduling, ensuring ambassador and tour coverage, managing timesheet submissions, and overseeing routine and special projects.
Ensures visitor information is accurately captured for subsequent mailing lists. Formats and updates event registration for Data collection & analysis. Provides statistical reports on event registration and attendance.
Overtime hours may be required on weekends and weekdays during peak campus visit seasons and around application deadlines.
Perform other related duties as assigned.
Experience: Two years of experience in a related field
Proficient in Apple OSX, Microsoft Office, Google Suite
Excellent verbal and written communication skills
Exceptional customer service skills
Detail-oriented with strong organizational skills
Ability to multi-task in a very busy office
Must be both a team player and a self-starter and function courteously and efficiently within a fast-paced and deadline-driven environment.Â
Education: Bachelor of Arts degree
Experience in higher education administration
Two yearsâ minimum customer service/receptionist experience in a related area, specifically managing volunteers and/or student workers.
Knowledge of Adobe Creative Suite
Experience managing content on social media platforms (Instagram, Twitter, Facebook)
Conditions of Employment:
Satisfactory full background check results.
Reporting to this position: Student Staff positions.
Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.
Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.
MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.
Founded in 1826, MICA is among the top visual arts colleges in the nation. The college enrolls 1,863 undergraduate and 306 graduate students from 48 states and 54 foreign countries, offering programs of study leading to the bachelor of fine arts (B.F.A.), master of arts (M.A.), master of fine arts (M.F.A.) degrees, and master of professional studies degrees (M.P.S), as well as post-baccalaureate certificate programs and a full slate of credit and noncredit courses for adults, college-bound students, and children. MICA is recognized as an important cultural resource for the Baltimore/Washington region, sponsoring many public and community-outreach programs-including more than 100 exhibitions by students, faculty, and nationally and internationally known artists annually-as well as artists' residencies, film series, lectures, readings, and performances.