Admissions Counselor (Student Services Professional II), Admissions
California State University, San Bernardino
Location: San Bernardino, California
Internal Number: 4203262
Admissions Counselor (Student Services Professional II), Admissions California State University, San Bernardino
Job No: 525213 Work type: Staff Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)Job Summary:
As a member of the Admissions Evaluations unit, the Admissions Counselor position is responsible for interacting with student applicants to the University. Providing clear information regarding admission requirements and transfer, as well as review of official documents for official admissions decisions and reporting.
Duties and responsibilities
Transcript and Document Evaluation:
The incumbent will work closely with the Director of Admissions and Evaluations Lead to determine eligibility for applicants to CSUSB and to impacted majors. The incumbent will also be knowledgeable of and perform all duties in accordance with Title V, Chancellor's Office and Institutional policies and procedures.
Staff member will be responsible for reviewing and analyzing transcripts and other complex records of applicants to determine eligibility requirements; including but not limited to specific course requirements and specific GPA requirements depending on the major the student has applied for to the University. Employee is expected to be accurate when reviewing documents for GPA calculations, transferrable courses, etc. and to enter the admissions decisions and other pertinent information into the PeopleSoft system. Employee must have a thorough understanding of CSU requirements, possess the ability to meet goals in a timely manner and work well under pressure.
Special Population / Project:
Criminal Justice On line program All Admissions Counselors are assigned to a special duty, project or population. The responsibility to this special project include, but are not limited to, the evaluation of application materials for members of the population, meeting with on and off campus partners or programs to assess needs and provide services, talk with individual students to determine special circumstance, gathering and presentation of data as appropriate to project. The Counselor is responsible for the management of the project or population and for determining how to conduct the operations of this endeavor. Examples of Special Projects / Populations include, work with Veterans, Residency determination, appeals procedures, Project Rebound, High School University Program and other items to be determined by the Director of Admissions Operations.
Employee will meet with students on a regular basis to discuss admissions eligibility issues in relation to impacted major and eligibility guidance , provide pre-admission counseling to prospective students and customer service to students on a continuous basis in person (one on one and in group settings), on the telephone, and electronically. Coordinates and conducts workshops on Admissions, EOP, Residential Housing, Financial Aid information, and other important student-related programs. Provides Admission Counseling appointments. Under the direction of the Director and/or Lead, serves as a liaison between the Office of Admissions and campus partners such as academic departments or student services departments.
Admissions Event Participation:
The staff member will facilitate an understanding between the applicant, families, education professionals, the campus community and ASR. Employee will participate in on-campus high profile recruitment events such as Open House, Transfer Day, Counselors' Day, and the Presidential Scholars Program. Employee will also enter inquiries of prospective students in Prospect Database.
Other Duties as Assigned:
Other duties as assigned by evaluations Lead and/or Director of Admissions.
Minimum Qualifications: Required Education and Experience
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year for year basis.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.
Completion of Bachelor's Degree in related area.
Data entry/computer (PeopleSoft) skills. Working knowledge of various software packages such as Microsoft windows, Microsoft excel, Microsoft word and Microsoft PowerPoint and Onbase.
Demonstrated ability to communicate with students, staff and others regarding admission requirements, policies and procedures and promote a 'student friendly service' image of Enrollment Services.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Demonstrated ability to learn and apply complex unit, department and campus policies and procedures.
Two years of professional experience in areas related to student services programs or in a related field, preferably in Admissions and Recruitment, including experience in maintaining academic records, applying complex rules to daily work, analyzing academic qualifications and granting appropriate credit, and advising prospective students on fulfilling admissions requirements.
Excellent written and oral communication skills.
Experience with CRM system.
Compensation and Benefits
Anticipated Hiring Rate: $4,610 per month
Classification Salary Range: $4,610 - $6,556 per month
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Work status: Full-time/Exempt/Probationary
Schedule: Monday - Friday, 8:00am - 5:00pm
Staff: The application deadline is: June 1st, 2023
Conditions of Employment
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the Office of Employee and Labor Relations by phone at (909) 537-5138 or by email at firstname.lastname@example.org
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.