Career Center

Reporting to the Assistant Director of Customer Service, this position is part of a vibrant team that manages approximately 20,000 phone calls, 15,000 emails, and 30,000 on-campus guests each year. Success in this role entails a passion for helping students and families access higher education, strong communication skills, solid organizational ability, and attention to quality and detail.

The primary responsibilities of this position entail high levels of daily customer contact by phone and email and, less frequently, by chat, text and in person. This position guides students and families through key action steps and decision points in the enrollment process, serving as an important resource regarding Admissions processes and policies and general University information. This position requires problem-solving, making appropriate referrals and advocating for students. This position fosters collaborative relationships within the office and with colleagues and stakeholders throughout campus.

This position requires ongoing use of CRM tools and service tracking, provides specific types of tech support and completes a limited amount of ongoing and cyclical data management and document processing that necessitate accuracy, efficiency and comfort with information systems. This position is a member of the application reading team and occasionally represents Admissions/CSU at recruiting and outreach events on and off campus.