Reporting to the Assistant Director of Customer Service, this position is part of a vibrant team that manages approximately 20,000 phone calls, 15,000 emails, and 30,000 on-campus guests each year. Success in this role entails a passion for helping students and families access higher education, strong communication skills, solid organizational ability, and attention to quality and detail. The primary responsibilities of this position entail high levels of daily customer contact by phone and email and, less frequently, by chat, text and in person. This position guides students and families through key action steps and decision points in the enrollment process, serving as an important resource regarding Admissions processes and policies and general University info