Admissions Counselor, International Case Management
University of Wisconsin Madison
Location: Madison, Wisconsin
Internal Number: 285546-AS
Come join our team in the Office of Admissions and Recruitment (OAR) within the Division of Enrollment Management at UW-Madison! We are admissions professionals dedicated to recruiting, admitting, and enrolling the next generation of UW-Madison undergraduates.
OAR is inviting applications for an Admissions Counselor for International Case Management. The person in this role provides processing support and quality customer service to our growing number of undergraduate applications from first-year and transfer international students. Attention to detail, the ability to communicate clearly, and collaboration skills will be essential for success in this role. This person will also participate in the holistic application review of a robust and talented applicant pool of international students and provide support across teams for training and process improvements. Familiarity with the college admissions cycle and international educational systems will be beneficial. This position does not travel/recruit.
Plans, develops, coordinates, manages, and executes the recruitment and admissions process in alignment with the institution's strategic goals. Represents the institution to prospective students with a goal of attracting, admitting, and enrolling a talented, diverse student body. May supervise staff and/or lead a program area.
20% Counsels prospective and admitted students on educational planning and career opportunities
60% Reviews, evaluates, and responds to student applications according to established policies and procedures
5% Schedules logistics and secures resources for events to promote the Institution
10% Evaluates program effectiveness and provides recommendations for improvement
5% DEM is committed to the highest standard of service. This position will be a role model by practicing exemplary, respectful and inclusive behaviors in all interactions. Participation in unit and divisional diversity & inclusion plans are mandatory
Learn and communicate undergraduate admissions policies, procedures and processes; offer professional, efficient, and friendly service to students/families, school counselors, and the public via email, phone, in-person, and virtually
Manage e-mail cases in Salesforce from international students, both prospective and applicants, in the international queue. Escalate cases as needed
Respond to general admissions office e-mail inquiries as appropriate. Maintain a concise and accurate style with electronic communications
Conduct holistic application review of international transfer and first-year undergraduate applications
Assist international applicants; identify and interpret external examinations, transcripts and other documents; keep current in knowledge of international curricula through participating in trainings and being an active member of AACRAO
Make recommendations for improvements and revisions to customer service processes and international applicant webpage
Assist processing team with application completion tasks including, but not limited to: International document pre-review, document checklist updating, and processing English Language Proficiency exam waiver requests
Report out trends in cases from international students through the CRM. Collaborate with international team and other office units to determine solutions. Serve on office wide, solution focused work groups
Understand office document workflow to facilitate appropriate routing of application materials, grade reports and transcripts, test scores, messages, and other application supporting materials
Route and/or process imaging documents through knowledge of office business processes (for example: policies and procedures pertaining to application review, international credential evaluation, and final high school transcript review)
Train and serve as a resource for Operations and Transfer teams as needed
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
Required: -Experience working with individuals from broad cultural and ethnic backgrounds -At least one year of professional experience in a position utilizing skills that are transferable to the field of international admissions -Strong oral and written communication skills including significant public speaking experience and excellent customer service skills -Ability to work independently in a dynamic office environment -Attention to detail, time management, and organizational skills -Ability to leverage technology including office software applications, database systems, CRM system, etc. -Evening and weekend work required during peak times
Highly qualified applicants may have the following: -Two or more years of experience working with college-going international students, preferably in the field of admissions in higher education -An understanding of both US and international secondary and post-secondary curricula -Experience attracting, recruiting, and enrolling undergraduate students/families, preferably in a selective, high-volume admissions office at a four-year institution -Knowledge of the college admission recruitment cycle and best practices in recruiting, admitting, and enrolling students -Proficiency in two or more languages
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. This is a Madison-based position with most activities in-person (60% in-person).
Appointment Type, Duration:
Minimum $52,000 ANNUAL (12 months) Depending on Qualifications UW-Madison team members in this position will receive a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged retirement savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits and paid leave, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
The mission of the Division of Enrollment Management (DEM) (https://em.wisc.edu) is to achieve the University of Wisconsin-Madison's enrollment goals strategically and provide information and services in collaboration with campus partners to enhance student success. DEM includes the following offices: Admissions and Recruitment, Student Financial Aid, Registrar, the Student Success Through Applied Research (SSTAR) Lab, and the Vice Provost for Enrollment Management. Together, these units collectively provide the foundation of support and services for the academic infrastructure throughout the student lifecycle.
The division invests in the professional growth of their team members (https://em.wisc.edu/careers/) and is committed to the highest standard of service for students, colleagues, visitors and other stakeholders. Team members will serve as role models by practicing and contributing to a culture of respect and inclusivity.
How to Apply:
To apply for this position, click on the "Apply Now" button to start the application process. Applicants will be asked to upload a resume and cover letter outlining qualifications and experiences in or transferable to the qualifications and duties in this job description. If selected for a finalist interview, applicants are required to supply 3 references, including a current or most recent supervisor. No references will be contacted without advance notice. PDF documents preferred but not required.
For fullest consideration, applications should be received by Monday, September 4, 2023. Position will remain open until filled.
A criminal background check and sexual harassment/sexual violence questions will be conducted on all finalists.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.