1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
2. Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

• Campus Visit & Event Leadership 
  • Leads daily campus visit operations, including individual and group visits, by coordinating pre- and post-visit communication, scheduling and facilitating faculty involvement, and ensuring a high-quality, consistent, and personalized experience aligned with prospective student interests and academic goals
  • Design, implement, and refine visit formats and agendas to meet the needs of diverse populations, including undergraduate, graduate, and athletics-support visitors
  • Plan and lead 8-10 major recruitment and yield events annually, with flexibility to expand programming as needed
  • Collaborates with campus partners involved in student onboarding, including Orientation and First-Year Experience, to ensure continuity between the campus visit experience and the transition to enrollment
• Metrics, Reporting & Continuous Improvement
  • Monitor and analyze visit and event metrics, including attendance, engagement, and conversion outcomes
  • Share accountability for visit performance in collaboration with admission counselors and enrollment leadership
  • Use data, feedback, and assessment to recommend and implement improvements to visit strategy and execution
• Enrollment Operations & CRM Stewardship
  • Collaborate with Enrollment Operations to optimize visit-related workflows, communications, and data integrity within Slate
  • Oversee visit forms, automated communications, tagging, and reporting processes
  • Identify inefficiencies and implement process improvements related to visit operations
  • Oversees front-line admission communications and visit-related inquiries, including management of the admission@aurora.edu inbox, ensuring timely, accurate, and professional responses in alignment with service standards
  • Ensures visit-related data is accurately captured and maintained in the CRM, and supports broader enrollment office operations as needed to maintain service continuity
• Marketing & Communications Collaboration
  • Partner with Marketing Communications to ensure visit-related messaging, materials, swag, and events are aligned with institutional brand and enrollment priorities
  • Provide feedback on visitor experience trends to inform marketing and communication strategies
• Supervision & Leadership
  • Recruits, hires, trains, schedules, supervises, and evaluates Spartan Ambassadors, ensuring strong customer service standards across campus tours, front desk operations, and visit-related recruitment initiatives
  • Supervises, coaches, and evaluates the Front Desk Coordinator, establishing service standards, coordinating coverage and workflow, and leveraging the position to support campus visit operations, front-line communications, and ongoing professional development
• Perform other duties as assigned

Education:

• Bachelor's Degree required.

• Prior experience in higher education admission, enrollment, student services, or campus visit programs is preferred, along with demonstrated supervisory experience. 
• Experience working with CRM systems is preferred (Slate preferred). 
• Experience coordinating across multiple stakeholders and managing complex, high-volume operations is strongly valued. 
• Bilingual proficiency is preferred, with Spanish-language proficiency strongly preferred to support communication with prospective students and families.

About Aurora University

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff. AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work. We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a se...nsitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

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Connections working at Aurora University