Major Responsibilities:

Leadership and Team Management 

• Provide leadership, management, and support for the Communications and Processing teams within the Office of Admission. 

• Supervise and support approximately 8 professional staff (classified and exempt), fostering a collaborative, innovative, service-oriented culture. 

• Hire, train, coach, and evaluate team members to ensure alignment with institutional goals. 

• Foster an office environment that values continuous improvement, cultural humility, and student-centered practices. 

Communications and Marketing Strategy 

• Lead the planning, execution, and continual improvement of communication flows across the enrollment funnel in collaboration with the Director of Admission Recruitment and Director of Marketing & Communications. 

• Oversee the development and deployment of multichannel outreach campaigns (email, SMS, print, digital) to prospective students and influencers. 

• Manage relationships with third-party vendors providing marketing services and digital advertising, including agencies supporting creative content, digital campaign execution, and market research. 

• Oversee the College's presence and performance across multiple digital recruitment platforms (e.g., Niche, Appily, CollegeXpress, etc.) to ensure data accuracy, brand consistency, and ROI. 

• Monitor campaign effectiveness through analytics, A/B testing, and market feedback; adapt strategies to improve engagement and conversion. 

Application Processing Operations 

• Oversee the development, implementation, and continual improvement of application workflows and systems for the timely and accurate processing of over 7,000 applications annually through internal applications as well as the Common Application.  

• Oversee the processes for decision routing, workload distribution, and application review to ensure efficient, accurate, and timely processing across all student types and terms. 

• Monitor application workflows and staffing to maintain responsiveness and service quality. 

• Coordinate application cycle setup and process updates across IT, campus stakeholders and external vendors. 

• Ensure compliance with all policies and procedures related to application processing and admissions standards.  

• Manage and optimize application processing operations, ensuring accurate and timely review, tuition classification, Native American Tuition Waiver approvals and data integrity. 

• Assist the VP of Enrollment Management in developing, evaluating, interpreting, and enforcing admissions policies, tuition classification, and Native American Tuition Waiver procedures and strategies; serve as an authoritative source of such information.? Make and approve decisions which may establish or alter policies, procedures or operations.?? 

Enrollment Systems Strategy and Collaboration 

• Provide strategic leadership for the use of Slate CRM in support of recruitment, communication, and application operations; collaborate with the Slate Systems Manager and VP of Enrollment Management to align system capabilities with enrollment goals. 

• Partner with IT, the Registrar, Institutional Research, and other campus departments to ensure effective integration and optimization of systems across the recruitment lifecycle. 

• Ensure that comprehensive user testing is planned and executed for all system updates and enhancements. 

• Maintain internal documentation and staff training related to Slate and associated technologies. 

• Represent the Office of Admission on campus-wide operational or technical committees; contribute to institution-wide planning and innovation in support of enrollment goals. 

Data Management and Reporting 

• Provide strategic oversight for the development and use of queries, reports, and dashboards in Slate and other platforms to support daily operations, enrollment strategy, and institutional decision-making. 

• Oversee the timely and accurate submission of external reporting requirements, including the Undergraduate Applicant File (UAF) to the Colorado Commission on Higher Education (CCHE). 

• Provide strategic enrollment insights through data analysis and trend evaluation. 

Work Conditions 

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic) 

• Ability to work in a confined area 

• Ability to sit at a computer terminal for an extended period of time 

• Must have a sense of humor  

• Must be adaptable to changing policies, procedures and practices?? 

Compensation

The salary range is $87,000 to $96,500, plus a comprehensive benefits package.

Application Process

View requisition JR1932 at Careers at Fort Lewis College to apply.

A complete application packet includes:

• Cover letter addressing interest and qualifications for the position
• Resume
• Names and contact information for three current, professional references

All applications must be received by 11:59 p.m. 06/29/2025

The successful candidate will be required to submit original, official college transcripts, and pass a background check. 

Minimum Qualifications 

• Bachelor’s Degree from a regionally accredited institution.  

• At least five years of progressively responsible experience in undergraduate admission, recruitment marketing, enrollment operations, or a closely related field 

• Supervisory experience with demonstrated commitment to staff development and team success.  

• Experience developing and implementing communication flows 

• Demonstrated success in process improvement and operational efficiency 

• Excellent analytical, project management, and communication skills 

• Strong verbal and written communication skills?? 

• Demonstrated commitment to diversity, equity, inclusion, and student success as well as working with broadly diverse communities? 

• Ability to understand and effectively use complex student information systems?? 

Preferred Qualifications 

• Master’s Degree in a relevant field? 

• Bilingual in English and Spanish 

• Experience administering a CRM system (preferably Slate) for admission or enrollment 

• The ability to analyze and interpret statistics and data? 

• A solution-oriented disposition and ability to approach situations with creativity and innovation? 

• Experience with marketing and communications for a 16-24 year old audience.  

• Budget management experience?